My role here entails scheduling appointments for potential clients of fitness studios seeking to enhance their lifestyle, improve habits, and achieve fitness goals. I manage multiple studios concurrently, catering to both new and existing clients. This involves communication via phone, chat, and email to maximize appointment bookings. Additionally, I provide regular reports to the managers of each fitness studio, keeping them informed of the progress.

My experience within the team involves delivering customer service via email and chat, primarily centered on account management, troubleshooting technical issues, and managing feedback.

In my role, I specialized in setting appointments and coordinating calls for prospective leads interested in purchasing properties across both the US and Canada. I was responsible for guiding clients through the initial stages of their property journey, ensuring seamless communication and understanding of their needs across diverse regions.

During my tenure, I served as a dedicated agent for UPS, where I delivered top-notch customer service for four months. Following an internal transition, I transitioned to Doordash, where I continued to excel for an additional five months, delivering exceptional service in a dynamic environment.

Following my success as an agent, I earned a promotion to the trainer position for AT&T DIRECTV and Mobility campaigns. In this role, I balanced delivering results under pressure with cultivating people and teaching skills. With the company's monthly requirement for a new wave of staff, it was imperative to ensure they were prepared to handle chats and demonstrate results from day one.

For nearly two years, I thrived as a sales agent for a DIRECTV campaign, honing my customer service, English proficiency, soft skills, and sales expertise. Through dedication and determination, I proudly emerged as one of the top 5 agents within the campaign, consistently exceeding expectations and delivering exceptional results.