Since I arrived in Australia 2019, I have been working across different roles providing customer services to various accounts and clients. Throughout these experiences, I had the opportunity to learn relevant skills to my current area of work. I was able to develop exceptionally high levels of customer service, excellent interpersonal, communication and time management skills.

Achievements:• I was responsible for the second largest Categories in the business (Television, Audio, and Photography). I effectively managed to acquire, forecast, and stock enough mix of products to exceed the goal in revenue and sales for the events. • Cyber Day October 2018 - Achieved 104% of fulfillment in only 3 days. Roughly contributed 10 million dollars in 3 days to online store and a good market share.• Falabella.com Store Electronics Department reached the highest Chilean Market Share in 2019, supplied by GFK (Third Party Market Analyzer) every month. Our aim was to keep and having the highest market share among our competitors with a very well aligned commercial and margin strategy to keep up the Profit & Loss (P&L) Statement and a competitive offer to our valued customers.• Developed additional Marketing Budget and Resources to promote on external platforms such as Facebook and Instagram, increasing revenue and defending Market Share. Daily dealing with Marketing and Designing departments to keep up an updated product and image strategy

Achievements:• By the year 2016 we ended up being the largest and diversified online store selling the Sports Category to our customers in the Chilean market. I worked as part of the team who was responsible for boosting the “Long Tail Products” to position our online store as the most complete store. • Accomplished acquisitions strategy with national and international vendors on the Bicycle field succeeding on selling Bicycles in a profitable way at the last line over the Profit & Loss (P&L) Statement worked with big brands such as Trek, GT, Scott, Cannondale, Disney, Oxford, Bianchi, Jeep, and Scoop.

Achievements:• Developed research of 150 Human Resources Consulting Companies resulting in 280 pages report explaining how to set up a Commercial Strategy among their competitors and & How to enhance their Human Resources Services.• Brought on board a key client with an estimated revenue above the KPI’s expectation. Client: Aliservice – Food Provider in Chile.

• First entrepreneurship project I’ve developed while I was studying my Business Bachelor Degree. Soccer League uniting all the Alumni People from my High-School ‘The Newland School’, bringing over more than 120 people every week to play and see Soccer Sport. • Had 5 sponsors contributing with resources and products in return of visibility and marketing actions through different social media platforms such as YouTube and Facebook. Had 12 Soccer Teams playing in the league. Social and Sportive event that was really contributing and nourishing Ex Alumni meetings and a very sportive, healthy, and familiar environment.