Technical support.Trainings and onboarding sessions.Follow up clients in order to anticipate possible problems.Stat analysis of client sessions in order to anticipate needs.Upsells and sales tasks for key accounts.Doing Back Office work in French, English and Spanish.

- Provide general support with Vueling's products and services. - Handle Vueling's claims in order to determine the need of a compensation (or lack of it). - Escalate cases to T2 supervisors when needed. - Classify cases according to relevant categories. - Keep the record of customer requests in the CRM platform (Siebel) -Understand additional procedures with the help of the Wiki page.

-Translations English-Spanish, Spanish-English, Catalan-Spanish and Catalan-English for various projects. - Translation of BCN Trend Map's guides and of the webpage http://www.trendmap.es. - Translation of articled for http://www.mixedrepublic.com. - Audiovisual and written content creation for BCN Trend Map's blog. - Interview transcription in English and Spanish for "Towards a human city", a project by CAD Productions.

- Communicating with customers in both Spanish and English for the Spanish, Irish and U.K markets.Customer service for processes related to operativity, purchase, replacement and return of Nexus devices.- Customer service and tech support for doubts related to Google’s purchasing platform (Google Play) and Google apps (Google Music, Google maps, Google Newsstand, Google Movies & TV, etc.)- Working with Google’s internal platform in order to fill in incidence tickets and follow the case up to its resolution.- Used Salesforce system in order to process replacements and returns.

Captación de talentos a través de portales de reclutamiento, redes sociales, anuncios de prensa, ferias de empleo y referencias.Manejo de los diferentes portales de reclutamiento tanto nacionales (Bumeran, Empleate, Computrabajo, Perfilnet, etc) como internacionales (Monster, Empleo, OccMundial, Oil careers, Rigzone, etc.), al igual que las distintas redes sociales (Linkedin, Twitter, Facebook).Revisión de CVs y pre-entrevistas telefónicas.Chequeo de referencias.Elaboración de informes.Coordinación de exámenes pre empleo.Investigación de mercado.Head-hunting.Consultoría.Mantenimiento de base de datos de candidatos elegibles.Manejo del Sistema Bullhorne.

Dar formato a CVs en español e inglés.Búsqueda de pre-candidatos en portales web.Traducción de CVs español-inglés.Atención y soporte a reclutadores.

Gestionar relación con más de 500 hoteles, hostales y B&B.Revisión y puesta en funcionamiento de perfiles en el portal web de la empresa.Atención telefónica a hoteleros.