Juan Carlos León Hernández Email & Phone Number

Jalisco, México

Guadalajara, Mexico Metropolitan Area

• Spearheaded the management of F5 infrastructure at Izzi Telecom, focusing on CGNAT and LTM modules.• Implemented troubleshooting solutions to enhance network performance and ensure seamless connectivity.• Engineered innovative strategies for network security and efficiency.

Guadalajara Area, Mexico

• Provided support for LTM and AFM modules at F5 Networks, focusing on customer satisfaction and problem-solving.• Troubleshot F5 products, resolving high-impact issues related to F5 BIG-IP.• Collaborated with customers to ensure smooth operation of network systems.

Zapopan Area, Mexico

In my role as a Data Network Specialist at Tata Consultancy Services in Zapopan, Mexico, I worked as a NOC engineer for Morgan Stanley. Utilizing tools such as ThousandEyes and Solarwinds, I monitored network performance and facilitated the creation and escalation of service requests. Working closely with ISPs and the local engineering team, I ensured smooth operations and timely issue resolution.

Tlaquepaque Y Alrededores, México

• Provided direct support as an On Site Support Engineer at Hewlett Packard Enterprise in Guadalajara.• Offered assistance to end users and managed the local area network to ensure smooth operations.• Implemented troubleshooting solutions and resolved technical issues promptly to minimize downtime.• Collaborated with cross-functional teams to enhance system performance and user experience.

Ciudad De México Y Alrededores, México

• Managed local network support for HP sites in Mexico City, with remote support for Monterrey and Ciudad Juarez.• Prioritized infrastructure maintenance to ensure seamless business operations.• Collaborated with cross-functional teams to optimize IT operations for Hewlett Packard Enterprise in Mexico.

Ciudad De México Y Alrededores, México

• Provided on-site IT support at Hewlett Packard Enterprise in Ciudad de México, assisting with network and telephony issues.• Played a key role in the separation task between HP inc and Hewlett Packard Enterprise, offering hands-on support for end users and the network team.

Guadalajara Y Alrededores, México

• Provided first call resolution support to enterprise level customers in Mexico for network performance and connectivity issues.• Utilized Cisco networks, ONS, and RAD devices to troubleshoot and resolve problems efficiently.• Collaborated with NOC team to analyze and identify solutions using existing issue databases and debugging tools.

Zapopan Y Alrededores, México

Led system administration at Huevocartoon, configuring Linux clients with CGI software and managing virtual servers. Designed network infrastructure for a render farm, advised on equipment acquisitions, and managed LAN networks with Dell equipment and Synology NAS.

Guadalajara Y Alrededores, México

• Managed LAN networks with Cisco equipment, including switches, VLANs, and Layer 3 switches, ensuring seamless connectivity and network performance.• Implemented IP telephony using Asterisk, enhancing communication efficiency within the organization.• Provided user support through RT tickets and phone support, assisting individuals with varying levels of computer experience.

Tlaquepaque Y Alrededores, México

• Automated tests on RF4CE ZigBee Texas Instruments devices using Embedded C#.• Documented test results and analyzed output using a spectrum analyzer.• Contributed to the development of cutting-edge technology in the IoT industry.

Beng In Computer Networks And Telecommunications, Information Technology

Beng. in Computer Networks and Telecommunications.

Technician In Business Management, Business Administration And Management, General