Juan Carlos León Hernández Email & Phone Number

Jalisco, México

Guadalajara, Mexico Metropolitan Area

• Spearheaded the management of F5 infrastructure at Izzi Telecom, focusing on CGNAT and LTM modules.
• Implemented troubleshooting solutions to enhance network performance and ensure seamless connectivity.
• Engineered innovative strategies for network security and efficiency.

Guadalajara Area, Mexico

• Provided support for LTM and AFM modules at F5 Networks, focusing on customer satisfaction and problem-solving.
• Troubleshot F5 products, resolving high-impact issues related to F5 BIG-IP.
• Collaborated with customers to ensure smooth operation of network systems.

Zapopan Area, Mexico

In my role as a Data Network Specialist at Tata Consultancy Services in Zapopan, Mexico, I worked as a NOC engineer for Morgan Stanley. Utilizing tools such as ThousandEyes and Solarwinds, I monitored network performance and facilitated the creation and escalation of service requests. Working closely with ISPs and the local engineering team, I ensured.

Tlaquepaque Y Alrededores, México

• Provided direct support as an On Site Support Engineer at Hewlett Packard Enterprise in Guadalajara.
• Offered assistance to end users and managed the local area network to ensure smooth operations.
• Implemented troubleshooting solutions and resolved technical issues promptly to minimize downtime.
• Collaborated with cross-functional teams to enhance system performance and user experience.

Ciudad De México Y Alrededores, México

• Managed local network support for HP sites in Mexico City, with remote support for Monterrey and Ciudad Juarez.
• Prioritized infrastructure maintenance to ensure seamless business operations.
• Collaborated with cross-functional teams to optimize IT operations for Hewlett Packard Enterprise in Mexico.

Ciudad De México Y Alrededores, México

• Provided on-site IT support at Hewlett Packard Enterprise in Ciudad de México, assisting with network and telephony issues.
• Played a key role in the separation task between HP inc and Hewlett Packard Enterprise, offering hands-on support for end users and the network team.

Guadalajara Y Alrededores, México

• Provided first call resolution support to enterprise level customers in Mexico for network performance and connectivity issues.
• Utilized Cisco networks, ONS, and RAD devices to troubleshoot and resolve problems efficiently.
• Collaborated with NOC team to analyze and identify solutions using existing issue databases and debugging tools.

Zapopan Y Alrededores, México

Led system administration at Huevocartoon, configuring Linux clients with CGI software and managing virtual servers. Designed network infrastructure for a render farm, advised on equipment acquisitions, and managed LAN networks with Dell equipment and Synology NAS.

Guadalajara Y Alrededores, México

• Managed LAN networks with Cisco equipment, including switches, VLANs, and Layer 3 switches, ensuring seamless connectivity and network performance.
• Implemented IP telephony using Asterisk, enhancing communication efficiency within the organization.
• Provided user support through RT tickets and phone support, assisting individuals with varying levels of computer experience.

Tlaquepaque Y Alrededores, México

• Automated tests on RF4CE ZigBee Texas Instruments devices using Embedded C#.
• Documented test results and analyzed output using a spectrum analyzer.
• Contributed to the development of cutting-edge technology in the IoT industry.

Beng In Computer Networks And Telecommunications, Information Technology

Beng. in Computer Networks and Telecommunications.

Technician In Business Management, Business Administration And Management, General