Responsible for demand planning and forecasting $300 million in yearly sales to Amazon and Fry’s Electronics across Sony’s Consumer Electronics products. • Focal point for Supply Chain process integration between Sony and Amazon. Responsible for performance and process improvements: EDI, Forecasts, Packaging, Order Lead-times and other KPIs.• Implemented weekly CPFR (Collaborative Planning, Forecasting & Replenishment calls) to increase forecast accuracy and decrease forecast volatility. Selected by Amazon as Best-in-Class CPFR Process.• Drove process improvements leading to decreased inventories by 25% while doubling the unit volume, and maintained over 95% in-stock ratio. • Independently developed and tailored order management process to meet Amazon PO synchronization requirements and reduced order backlog by 90% and infractions charges by 90% with minimal staffing.• Drove successful adoption of a weekly demand driven close-loop integrated planning system for the Digital Imaging and Personal Audio business planning groups.

Led world-wide product manufacturing and quality control, planning, supply chain design and optimization, and customer support of $180M business, shipping 1.5M units/year. Delivered shipment quota and met revenue objectives for seven consecutive quarters. Developed demand forecasting tool that improved forecast accuracy by 20% and allowed reporting of revenue projection and operating margin from the business unit level down to the SKU level. Coordinated corrective action for product safety recall with legal, government affairs, safety engineering, and marketing enabling Regulatory (CPSC) approval to launch recall within eight weeks. Manage operations teams in geographically diverse regions: Singapore, Korea, Japan, and US.

Improved quality of OEM product and eliminated outgoing quality issues. Increased customer satisfaction and loyalty by systematically understanding and addressing customer needs, from initial interaction to technical, product delivery, and post-sales support. Led team to develop and document functional and cosmetic quality standards and negotiated quality expectations with customers. Set-up collaborative quality control process with customers to meet stringent goals using ISO standards and independent quality auditors. Member of HP’s Global environmental council responsible for products meeting regulatory compliance.

Tasked by EVP to spearheaded effort to increase use of outsourced design in inkjet printer groups. Structured the partnership with a major Korean customer worth over $100M in revenue. Managed partnership with a European supplier for joint development of new printer system requiring the collaborations and coordination of development and manufacturing teams across six business units. Led development of ODM business framework and standardized manufacturing contracts for outsourced product development.

In charge of key manufacturing process for commercial photo printing inkjet print-heads. Organized team to get program back on schedule. Process was delivered on time, with desired quality and stable manufacturing process. Led implementation of Total Quality Management program in area of responsibility. Accelerated and managed production line transfer from supplier to in-house team, saving over $72M.

Defining and managed the customer experience for HP’s internet photo business. Analysis of site traffic analysis, user experience, customer support, and competitive analysis. Set-up an external support organization for call center operations in 90 days.

Led new product introduction for HP’s first All-in-One Product and Photo Printers to the market. Led selection of materials and tooling suppliers/subcontractors for HP’s first All-in-One product. Managed Plastics, Metals, Components and Power Supply Commodity Teams. Developed processed to supported ISO9001 facility certification. ISO9000 Auditor.

Design and development of composite structures for satellites

R&D Engineer and Project Manager

Structural Analysis