-Proactively identify and champion projects that solve complex problems across multiple domains.-Partner closely with product, engineering and other business leaders to influence product and program decisions with data.-Apply specialized skills and fundamental data science methods (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed) to solve business problems.-Design and implement end-to-end data pipelines.-Work closely with stakeholders to build instrumentation and define dimensional models, tables or schemas that support business processes.-Build actionable KPIs, production-quality dashboards, informative deep dives, and scalable data products.-Influence leadership to drive more data-informed decisions.-Define and advance best practices within data science and product teams.

Designed and execute a global data analytics strategy for improving customer experience in the business of cable TV and high-speed internet. Drive insight from data to enhance customer experience and value proposition in a customer product, services, and retention plans. Lead the project of Bot automation in Customer Experience and Customer Support departments. •Successfully design and deployed data pipelines to NLP models to analyze sentiment from NPS surveys. •Applied machine learning techniques to analyze and predict churn of clients from TV subscription and internet services, improving prediction accuracy in 30%.• Identify data trends from several data sets containing service usage information to design strategies to improve Customer Experiences.• Successfully drive implementation of bot automation in customer services for impacting over 300K clients.

Established financial performance KPIs at the company, project, and client levels. Developed and coordinated the execution of global strategy and tactics to achieve business objectives produced by the CEO and COO. Act as an application expert on POC of NLP Chat Bot “Aristotle.” and build the data pipeline between customer systems and the Chat Bots. Research on the business application for the intersection of NLP and Artificial Intelligence. •Successfully design and deployed data and NLP models for three large firms in the FMCG, Retail, and Luxury sectors. • Improved process for cleaning and processing data to reduce implementing time of POC bots from 1 week to 1 day. •Applied statistics techniques and to propose metrics inside to POC Bots to enhance perceived customer value. •Performed data analysis using AWS analytical services to drive insights from conversation between bots and 50 clients from retail industry.

Managed and promoted business partnering interactions. I also developed operational and analytical frameworks to grow excel learning solutions in B2B and retail area. Created the business pitch, business plan, and financial projections to attract venture capitalists. Developed a program for business partners to communicate and promote educational games to corporate clients in New York and California.

Researched and identify opportunities for early investment in startups. Reviewed and performed due diligence on startups requiring capital. I also coached startups teams on getting funding and meeting investors’ expectations. Contributed to design and implement strategies and policies to filter startups with the best value propositions and the higher probability of survival after the first capital injection.

Managed financial reporting and taxing operations focused on optimizing procedures while remaining compliant with policies and regulations. Decided approval for significant transactions and critical tax strategies. Provided leadership and coaching to a team of 8 senior financial accountants and analysts. • Directed process for foreign exchange financial transactions to ensure compliance while saving USD 36M in taxes.• Led development of optimized administrative and accounting workflow to reduce headcount by 50%.• Applied problem solving, business analytics techniques and continuous improvement methodologies to reduce claims costs over 20% in 6 months while improving customer satisfaction.

Services Controller (2014-2015). Oversaw technical (Premier) support and consulting for Central America, the Caribbean, and parts of the Andean Community (LNM Market); performed variance analysis to meet net income and productivity goals. Approved financial proposals for consulting projects and influenced business partners on financial decisions. Implemented best practices from other clusters to improve planning, operations and value delivering while maintaining the business customer-centric. Sustained timely and meaningful communication with business partners.• Delivered business model for clients’ rates to ensure 2% profitability growth in a complex market of 15 countries.• Created financial models to support company’s ventures and strategies in a competitive region of 15 countries.• Employed Power BI tools to accurately simulate metrics in different scenarios ensuring year over year 5pts recovery.Financial & Services Controller (2011-2014). Supervised company’s financial operations in Venezuela. Set up and supervised financial modeling and business ad hoc analysis. Directed process improvement initiatives. Monitored operational performance and cash flow levels and trends. Served as advisor to business leaders. Used communication skills to influence business partners.• Conducted budget monitoring, variance analysis, cost control and profitability analysis in challenging economic environment with inflation roaring over 30%.• Designed forecasting and business models to support 30% growth year over year.• Recognized for “Making Others Great” award for influencing employee development through coaching.• Improved control environment and obtained great results in internal audits, as a result I got “LATAM FLT Award”.

I was in charge of subscription channel business operations in Latin America for Sony, AXN, and Sony Spin. I granted approval on accounting and tax matters and created profound financial reports to communicate with the larger company. Additionally, I supervised senior financial accountants and analysts.

Lead audit and consulting projects for multiple clients in Venezuela and the UK, in compliance with PCAOB and ISA rules and regulations. Identified business trends and report potential risk signals to clients' assets in over 50 engagements in different industries, such as: Pharmaceuticals, Technology, Media and Energy.• Developed teams in auditing and financial reporting. Assessed takeover risks for clients. • Led team to execute several projects for the adoption of IFRS/USGAAP in Venezuela and the UK for over ten big corporations. •Performed several due diligence projects, amounting to USD 100M, in various countries, and with diverse teams.