Responsible for the analysis, execution and delivery of Xceptor and Appian automations for Citi Trade and Treasury Service Operations (TTS Ops) in LATAM.- High-Risk EUC Remediation Program and Process Automations: Led the execution and delivery of a large-scale project involving several Xceptor and Appian automations to replace and retire High-Risk End User Computing solutions, allowing TTS Operations (Trade Services, Comm Cards, Payments & Receivables and Loans) to significantly… Show more Responsible for the analysis, execution and delivery of Xceptor and Appian automations for Citi Trade and Treasury Service Operations (TTS Ops) in LATAM.- High-Risk EUC Remediation Program and Process Automations: Led the execution and delivery of a large-scale project involving several Xceptor and Appian automations to replace and retire High-Risk End User Computing solutions, allowing TTS Operations (Trade Services, Comm Cards, Payments & Receivables and Loans) to significantly reduce operational risk, maintain data integrity and increase efficiency - Sustainability and Maintenance: Effectively provided timely L3 production support for Appian & Xceptor end users, managing and prioritizing incidents and requests, enabling for robust and reliable processes for operations. - Power User Framework: Successfully implemented a framework to assist TTS Ops end users to develop and resolve low-complexity for global use-cases with automations in compliance with technology standards and procedures, allowing the business to have flexibility and agility to resolve tactical needs.- Team Leadership and Management: In charge of leading and mentoring a team of 14 Business Analysts and Developers through complex projects, fostering collaboration and driving performance improvements which resulted in a solid work unit, capable to succeed and deliver quality results. Show less