Responsible for the strategy and execution of the commercial and operational plan, for the facilities management in buildings, residential condominiums, and industrial estates.

Professor of "Operations Management", at the Business School.

• Supply chain management of vehicles, leading a team of 140 people; planning and production control of bodies and hoppers with 3PL.• Redesign of vehicle logistics process, allowing: Process time reduction by 26%, customer satisfaction index improvement by 31%, and the operating cost reduction by 35% on light vehicles.• Redesign and automation of management reports, improving information for decision-making.

• Management of operations in 16 airports, leading a team of 250 people.• Processes improvement under the LEAN philosophy, allowing:- Reducing operational costs of the international business by 8%.- Increasing the rate of net customer satisfaction from 49% to 74%.- Positioning Lima as the best connecting point of cargo in transit, beating Santiago’s Airport. - Reducing the incidence of breach of customs legislation by 99%, minimizing the risk of sanctions.• Preparation of the bases used in the renegotiation of the contract with Talma Airport Services, increasing the annual revenue for LATAM CARGO in US$ 800 M+ per year.

Management of P&G Strategic Partners (JLL, HP and British Telecom), consolidating the service platform. In charge of 35 persons, reported to the Andean Manager. Member of the Latin America Leadership Committee.• Integration and alignment of Strategic Partners, improving service quality and increasing customer satisfaction by 14%.• Leadership of the team of providers that changed the telecommunications network, doubling the speed of data transmission, making company computer processes faster.

Commercial development and launching of new operations. Reported to the Business Development Manager for South America.• Preparation of market research and identification of potential customers, facilitating the expansion of the customer portfolio by 30%.• Leadership in the negotiations with GENERAL ELECTRIC, incorporating it as a client in 4 countries in the region, which deserved the VIP Award corporate recognition.

Management of the general services area at P&G, asset and capital projects management. Leader of a 31 persons team. Reported to the Andean Manager. Member of the Latin America Leadership Committee.• Design and implementation of the Balanced Scorecard tool, raising the level of services, improving customer satisfaction by 20%.• Leader of the US$ 2.6 million project for facility distribution remodeling and improvement; optimizing fluidity in processes and improving productivity.

Responsible for the export business unit of pulps and fruit concentrates.