Juan Marin Gutierrez Email & Phone Number

Burlington, Ontario, Canada

• Provided support in administrative and technical support functions by responding to email and phone requests and concern according to each case by providing all the information that the client needed in a timely and efficient manner.• Managed confidential customer information successfully with care and sensitivity, maintaining trust and strong relationships with customers.• Maintained precise and detailed data entry and management of customer records, ensuring information was accessible to all departments

• Coordinated and scheduled meetings with internal stakeholders to enhance both the company's internal business processes and communication with customers. • Spearheaded development and execution of a digital marketing strategy, which the company had not applied before.• Enhanced website visibility through targeted SEO techniques, resulting in increased organic search traffic and brand visibility. Achieving 87 clients and 147 sessions in a 14-day period.• Conducted market research to identify key trends and opportunities for the company, enabling decisions based on data and facts that improved business performance (brand awareness and visibility).• Coordinated and scheduled the roadmap of the strategy for effective and timely completion.• Produced detailed final reports and visually appealing PowerPoint presentations that outlined the results of the digital marketing strategy and supported the managers' decision making with clear insights and opportunities for improvement.• Recommended the management office making communication with customers more accurate, effective, and useful to optimize performance and engagement of the company.

• Established BF system with accuracy, integrating electronically 100% of confidential corporate information documents and product production processes, focused on better control and access of information, in order to offer a better customer service based on requirements.• Enhanced internal processes through precise and detailed records using high level of attention to detail and organization skills, resulting in reduced average handling time from 10 minutes to 8 minutes for a better commercialization of the products and more efficient workflows.

• Scheduled more than 50 vehicles on a daily basis for travel arrangements process of technical equipment, delivering efficient service, which resulted in an increase in the average number of customers served in the day. • Booked meeting rooms for industrial safety and security training of drivers, ensuring availability and suitability for business needs.• Increased billing processing speed by 20%, ensuring more efficient cycles and faster availability of updated reports, enabling continuous improvement and reliability on data collection for internal business processes.• Demonstrated flexibility skills to work in different functions and collaborate with colleagues from the general administrative support, financial, and logistic departments of the company.

Graduate Certificate, Marketing/Marketing Management, General, 4.0

Major Academic Projects Integrated Marketing Communications Plan 1. Recognized gaps and untapped opportunities through comprehensive.

Graduate Certificate, International Business Management, 3.928

Major Academic Projects: International Marketing Plan 1. Proposed impactful international marketing strategies aligned with foreign market.

Bachelor Of Business Administration - Bba, Business Administration And Management

Business Strategies | Digital Marketing | Intercultural business | Strategic Management.