•Led the IT site support staff for 9 advanced logistics centers in North and Latin America. •Site infrastructure, people development, project management, incident resolution, ISO 27001 compliance audit readiness. •Point of escalation and incident manager hands-on working IT manager throughout warehouse build outs, consolidations and closings with a staff of 11 site support technicians.

•Created COBIT, ITIL and SIX Sigma methodologies service delivery processes. •Created incident management process, postmortem analysis and remediation. •Implemented Zendesk ticketing system. Implemented cloud-based phone system. •Created reporting and analysis using SPLUNK, What’s Up Gold and Pingdom. •Access control administrator for GitHub, Kubernetes and Rancher virtualized environments. •Offshore DEVOPS US contact working with a team of developers in Argentina •Ad Hoc analysis of internal process, procedure and customer contact service delivery.

Supervisor - Helpdesk •Led the corporate helpdesk/desktop support staff. •Provided timely metrics, forecasting and analysis of department performance to C level staff. •Provided project management for operating system and software deployment, application profile creation and remediation, milestone reporting, hardware fulfillment and deployment. •Hands-on working manager. Information Security Manager •Enacted and enforced information Security policies. best practices, standards and protocols to ensure safe necessary protections to the company's networks, digital communications, and databases. •Performed audits to provide evidence of FEDRAMP SOX, SOC1, PCI compliance, remediated systems and process.