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Juan Camilo Mateus Mancilla is listed as CX Designer | Content Manager at Mercedes-Benz Group Services Madrid, based in Valencia, Valencian Community, Spain. AeroLeads shows a matched LinkedIn profile for Juan Camilo Mateus Mancilla.
Juan Camilo Mateus Mancilla previously worked as User Experience Designer at Mercedes-Benz Group Services Madrid and Conversational Experience designer at Vass. Juan Camilo Mateus Mancilla holds Máster, Corporate Communication Management With A Focus On Design Thinking, Enfoque En Design Thinking from Eae Business School.
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Master in Corporate Communication, specialised in UX and content management.
Listed skills include Redes Sociales, Social Media, Microsoft Office, Creativo, and 25 others.
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• UX design for the MVA project (Mercedes-Benz Virtual Assistant), a chatbot for prospects and car owners.• UX design of digital experiences in showrooms and virtual consulting spaces.• Design of moderated and unmoderated usability testing studies to test flows, prototypes, platforms and the chatbot experience with real users.
.• Conversational experience design for chatbots’ use cases in Banco de Santander - UK. • Voicebots flow design based on customer needs.• Prototypes creation.• Research and usability testing sessions on UserZoom.• Open question project design for IVR migration.• Voicebots with more than 400K monthly sessions.• Flow iterations according to Power BI analytics.
Madrid
• Flow creation for chatbots, voicebots and journeys according to user experience.• UX Design: concept and design of sketches and flow prototypes.• Definition and implementation of usability improvements in chatbots and voicebots.• Definition and implementation of improvements on websites and other landing pages.• Website design and content management.• Design of avatars and personalities for chatbot flows, according to brand identity of each client.• Design of graphic pieces.
Bucaramanga, Colombia
• UX design of corporate website.• Website Management and content development • Creation of digital content for newsletters and newspapers.• Design of graphic pieces.• Creation of internal communication strategies to promote corporate processes.• Creation of content for local media engagement and free press.• Organization and logistics of internal and external academic events.
Bogotá, Colombia
• Design of the “Integrity" platform for sustainability programs management.• Follow-up and training of platform users.• Usability improvements of the “Integrity” platform.• Design of portfolio services and marketing strategies.• Design of graphic pieces.• Organization and logistics of the events related to coaching and team building
Colombia
• Internal audience strategies support• Website Management and content development.• Design of graphic pieces.• Media coverage and event planning.• Public Relations and external communication management.
Activities and Societies: Doble titulación: Máster en Protocolo Comunicación y Organización Integral de Eventos - Universidad del Rey Juan.
Activities and Societies: Periodista en la Revista Plataforma. Periodista en la Revista Plataforma / Monitor académico / Monitor de.
Activities and Societies: Redactor del periódico estudiantil / Perteneciente al taller de Literatura. Ganador Perfil Caldista.
Quick answers generated from the profile data available on this page.
Juan Camilo Mateus Mancilla works for Mercedes-Benz Group Services Madrid.
Juan Camilo Mateus Mancilla is listed as CX Designer | Content Manager at Mercedes-Benz Group Services Madrid.
Juan Camilo Mateus Mancilla is based in Valencia, Valencian Community, Spain while working with Mercedes-Benz Group Services Madrid.
Juan Camilo Mateus Mancilla has worked for Mercedes-Benz Group Services Madrid, Vass, Botslovers, Universidad De Santander, and Biz For Life S.A.S.
You can use AeroLeads to view verified contact signals for Juan Camilo Mateus Mancilla at Mercedes-Benz Group Services Madrid, including work email, phone, and LinkedIn data when available.
Juan Camilo Mateus Mancilla holds Máster, Corporate Communication Management With A Focus On Design Thinking, Enfoque En Design Thinking from Eae Business School.
Juan Camilo Mateus Mancilla is listed with skills including Redes Sociales, Social Media, Microsoft Office, Creativo, Comunicaciones De Marketing, Public Relations, Periodismo, and Recursivo.
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