Juan O'Brien Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Responsible for tickets escalated from junior support staff. Server Management install and configure Linux,and Windows server, VMWare as well as for virtualization, Network Administration monitor network performance and address connectivity issues while maintaining network devices, User Account Management create modify and delete accounts, while managing user access permission and security settings, also create and manage Group Policy. Backup and Recovery test and verify backups to ensure data integrity, Troubleshooting and Security management. System Updates and Patch management, Using Ivanti install and update operating system software, Apply security patches to prevent vulnerabilities.In addition, Analyze. track, and remediate Information Technology vulnerabilities. This task involves identifying weaknesses in systems or software, keeping track of them, and taking action to fix or patch them before they can be exploited. Identify, analyze, and interpret threat actors and malicious activity, Triage and respond to security events on a 24/7 basis, differentiate between potential intrusion attempts and pinpoint false alarms.

Remote

Configuration, setup and management of Cloud Security. Mobile Device Management, Deploying Endpoint Protection, Endpoint Detection and Response, Server Protection, Endpoint Security, Capstone, Assessing Information Security Risk, Responding to Cybersecurity Incidents, Investigating Cybersecurity Incidents, Cloud Security Access-Control, Limiting Access, Splunk basics, Cloud Access Security Broker basics, Azure Security, Data Security, AWS Security, Kubernetes basics, Docker basics, Microsoft Sentinel, Monitoring Logs.

Delta, Ohio, United States

Level II/III Support, Diagnosing layer 3 and layer 7 protocols, Meraki log monitoring, Supporting a Microsoft Hybrid environment, Configuration of Zebra Printers, VLAN management, EU support.

Scottsdale, Arizona, United States

Server Management install and configure Debian, Windows 2019 as well as QNAP for virtualization, Network Administration monitor network performance and address connectivity issues while maintaining network devices, User Account Management create modify and delete accounts, while managing user access permission and security settings, Backup and Recovery test and verify backups to ensure data integrity, Troubleshooting and Security management.

Tucson, Arizona, United States

Level I/II Helpdesk Support, diagnosing and resolving issues related to IT Configuration, troubleshooting, upgrading, monitoring, supplying remote helpdesk support to end users while diagnosing and resolving End User issues.ConnectWise Remote Support, remotely supporting End Users and with quality customer service while having the ability to research and manage complex EU issues.Mimecast Monitoring and Support, Cybersecurity services for email and web products to help protect people, data, and critical communication across the organization.Meraki Admin/Support, cloud controlled secure and scalable enterprise network support where I managed ACL list, WiFi Mesh Networks, as well as VLAN traffic for guest network and VPN Tunnel. PaloAlto Network Admin, Gateway third party service provider. Cloud based security services for organizational endpoint protection.Opengear Admin, Network monitoring and infrastructure solutions for SSH and SNMP remote access to critical systems.Google Workspace Admin, Administration of two factor authentication for EU login request, as well as group/users managements and experience with API components.Azure Support, Experience with End User support, Group Policy, and cloud based solutionsVMware Admin, Experience with configuring management services, configuring VsPhere host, and VM servers and vm workstations also have experience doing Physical to virtual convert.Carbon Black Antivirus Admin, Endpoint protection security that provides ransomware and malware protection while utilizing threat hunting and incident response to prevent threat actors.Zoom Admin, video conferencing platform used for secure meetings, where end user and group administration is monitored and secured.Slack Admin, messing application used for connecting people securely, where end user, group creation, and securely managing members outside of organization.Vendor-management for all core SAAS services. These are my core responsibilities while performing

Tucson, Arizona, United States

Customer Service, Understanding customer requirements and business objectives while providing strategic advice on using technology to achieve goals. Managing IT initiatives and collaborating with in-house technical staff to research and evaluate new technology products and trends.Policy implementation, My goal when creating policy is to use ITAM reporting to determine policy, Determine policy content and goals, craft policy, gain support from leadership team and legal, communicate changes to employees, monitor and update policy as needed.Project Management, Implemented ITAM (IT Asset Management) for compliance, this allowed us to provide cost analysis for new technology implementation.Technical Support, Train users in new and existing IT systems, Provide assistance with technical issues, Revise existing systems and suggest improvements, Produce reportswhile providing support assistance with technical issues. while supplying remote helpdesk support to end users.

Tucson, Arizona, United States

Setup and implemented, VPN for remote work using Juniper Firewall, while creating VLANs on netgear switching equipment. Also upgrade and migrate user data from NT to WinXP/7 conducting regular system audits and patches for all systems.Policy implementation: My goal when creating policy is to use ITAM reporting to determine policy, Determine policy content and goals, craft policy, gain support from leadership team and legal, communicate changes to employees, monitor and update policy as needed.Systems Administrator, 100+ user(s) in a SBS environmentVMware Support, configure and administer VM servers running accounting software, and end user data.Helpdesk Support, Strong interpersonal and communication skills, Responsible for software and hardware life cycle, Good analytical and problem solving skills with the ability to quickly adapt to changing and competing priorities. Group Policy and Batch file creation for system wide migrations and upgrades.Reporting, Fiscal Budgeting and HIPPA, OSHA policy.Any and all other tasks needed.

Tucson, Arizona, United States

Regular monthly meetings with team members and providing direction for team members while identifying opportunities for team training and skills advancement.Running regular checks on network and data security using SSH and SNMP tools.Identifying and acting on opportunities to improve and update software and systems. Developing and implementing IT policy and best practice guides for the organization.Designing training programs and workshops for staff.Conducting regular system audits and patches for all systems.Running and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.Managing and reporting on allocation of IT budget.

Tucson, Arizona, United States

Active Directory Administrator for 1,600 user(s) multi-Forest environments.Exchange Administrator for 10 domains and 1,600+ users.Conducting regular system audits and patches for all systems.Responsible for 100+TI Enterprise Network, and Administrator of CORE router. Running regular checks on network and data security using SSH and SNMP tools.Remote helpdesk support

Marana, Arizona, United States

Insure Network stability and security for over 3,000workstation and 200+ servers.Conducting regular system audits and patches for all systems.Manage computer techs on daily tasks while assisting team members with district wide issues. Train Administration, faculty, staff and students on all district technology policies. Group Policy and Batch file creation for securing and locking down workstations from students.

Associate Of Arts And Sciences - Aas, Computer Systems Networking And Telecommunications, 3.08

Activities and Societies: Phi Theta Kappa 08/01

Ba Of Mathematics

Student Athlete Football