Juan Ocasio Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

• Oversee delivery of vendor goods and services and ensuring all service level agreements are met.• Managed and maintained Windows and HP UX environment by proactively monitoring server health and troubleshooting and resolving all system issues including server, network and end user issues. • Designed and implemented Excel VBA macros and Sybase stored procedures to create monthly automated client reports, reducing data entry duplication and errors by 100%.• Implemented infrastructure build-out during office expansion, including overseeing data/telephony line drops, procuring and deploying new end-user hardware, and updating and expanding telephony system. Administered and programmed Inter-Tel PBX system, including setting up trunk groups, programming phones line and voice mail boxes, connecting new phone users to the 66 block. • Develop, implement and maintain business continuity/disaster recovery plan, keeping all stakeholders apprised of modifications to documentation.• Effectively manage personnel of up to 50 hourly employees to maximize call center productivity while reducing overall payroll expenses. Track ongoing key metrics and coordinate daily workflow processes.• Allocate budgeted dollars for fiscal year and ensure IT infrastructure is consistent with operational needs.• Maintain client relations by communicating progress. Process and distribute monthly client reports with scheduled time-frames to ensure accurate client reporting.

New York, Ny

• Promoted from quality assurance Intern to quality assurance analyst with 6 months.• Trained new interns on testing ideologies and application overview.• Met with developer to discuss requirements for upcoming milestones.• Ran daily builds to ensure all objects in application function as one unit.• Updated project manager with the status of each testing cycle.• Maintained Milestone summary reports.• Created test plans based on Release Acceptance Testing (RAT), Functional Acceptance Simple Testing (FAST), and Task Oriented Functional Testing (TOFT) ideologies. • Utilized FOGBugz to document known bugs/issues.• Regression tested to ensure reported bugs were eradicated before closing milestone and progressing to next phase in development of program.

• Managed the operational aspects of two contiguous store locations.• Resolved computer (IBM 4690 store controller) related issues with tier 1 and 2 technical support.• Articulated computer related issues (software and hardware) to IBM Support when dispatched to store site.• Forecasted quarterly sales based on past performance and same sale analysis.• Forecasted payroll for each quarter to ensure budget levels were maintained while ensuring staffing level were appropriate for sales forecasts.• Documented and communicated payroll results to District Manager, and adjusted previous forecasts based on realized results.• Met with the centralized staffers to facilitate proper staffing levels and to resolve any staffing issues.• Communicated with District Manager and Corporate all operational challenges along with possible solutions for review.• Worked with maintenance vendors to resolve all in-store issues and followed up on all on going issues.• Managed and facilitated the integrity of inventory counts to ensure proper inventory levels.

Bachelor Of Arts (B.A.), Fine Arts

Activities and Societies: Sigma Pi Fraternity

Education record

Education record

Education record