Visits is a leading MSP provider of IT Services for medium and large business, as well as in the Education Sector with more than 20 years of history.As a Technology Manager, I work with clients on their IT strategy and roadmaps, issues, risk register, projects and change management. I am responsible for the sales to allocated clients from identification of the opportunity, engaging of Solution Architects for design, presentation of high-level solution concepts, pricing, and gaining customer approval to contractual terms.I act as an escalation point for major service issues above the Operations team and maintain relationships with key management/owners within our customer's business.

Responsible for nurturing and growing existing customer relationships, overall contracts for Manages Services, Licensing and Support agreements and renewals. Responsible for the overall revenue generated by existing customers.

The XLATE Group is now part of Loop1. Loop1 is the world’s leading IT Operations Management (ITOM) company. Our special approach to implementing service management is called ITOMplus. ITOMplus is the combination of people and tools following the L1M3 (Loop1 Monitoring Maturity Model) framework and ITSM best practices to deliver optimal digital user experiences. When coupled with Loop1’s deep Cisco Webex and Cisco Networking expertise we help our clients around the globe improve productivity, connectivity and develop insight.Responsible for generating new sales from existing and net new customers. Proactively working with vendors and Solution Architects to deliver tailored solutions whilst building strong and sustainable business relationships with customers.

Responsible for generating new sales from existing customers by expanding the solutions and services already delivered by West. Actively collaborated with Account Managers, Sales Engineers and vendors to develop tailored integrated cloud-based Unified Communications (UC) solutions to solve business challenges for customers while improving collaboration, agility and mobility.

Develop and manage business relationships with clients to strengthen and improve processes while increasing customer satisfaction. Deliver solutions to fit customer business needs including project management, training, consulting, design and architecture.Design, execute, measure and monitor business processes to ensure that outcomes are in harmony with an organisation’s strategic goals.Carry out Business Development activities including proposal development and RFP responses and tenders. Prepare introductions and presentations for potential clients to implement, improve, and/or achieve client business’ needs, concerns and strategical objectives from a technological perspective.Managing objectives with potential clients by clarifying, emphasising and working through differences in the negotiation process to finalise an agreement for works.Prepare and present Service Delivery review meetings for clients to increase the value provided by OBT to the client and to identify possible business opportunities to increase revenue. Monitor service delivery to ensure they exceed business needs and SLAs Act on escalations to facilitate and move forward requests and incidents, while ensuring the quickest and best turnaround is achieved.

Working in the Applications team to provide systems support and maintenance for multiple applications.Functions:* Systems Administration, operational support and maintenance for IT systems including Unified Communications (Telephony, Contact Centre, Instant Messaging and Presence, Audio & Video Conferencing, Email, Archiving and Security), Financial (Basware, Billback), Library (Pathfinder, Onelog, CCH Client) and Training systems (Synapse).* Knowledge Base. Write and maintain administrative guides, problems and solutions in the Knowledge Base system (Jira).* Project Manager and Technical Lead for the Data Centre migration and rebuild of systems including Exchange, Enterprise Vault, Basware and more.* Project Manager for Email Security Gateway applications replacement and Mimecast implementation.* Technical Project Lead for Invoice Automation and Management application (Basware) upgrade.* Implementation of Conferencing Booking System (EMS).

Working in a team to provide end user and systems operationssupport.Achievements and functions:* Helpdesk. Respond to incoming requests from customers via telephone and email, immediatelyresolving them where possible, or identifying likely causes, prioritising and escalating inaccordance with the standard procedures. Follow up on calls to ensure they are processed inaccordance with service levels, priorities and procedures.* Systems Operations. Provide operational support for all telecommunications and computinginfrastructure within the Allens system environment, which include queries on areas relating to Citrix development and support for remote systems, PCs, printers, LAN/WAN, e-mail and other system related problems.* Knowledge Base. Record problems and solutions in the Help Desk System Knowledge Base(Remedy) to provide assistance for similar problems. Maintain an up-to-date knowledge ofsoftware applications and provide instructions to facilitate learning of computer applications usedwithin Allens.* Systems Administration. Perform limited Windows XP and Windows server SystemAdministration duties. Also responsible for backup and restore of the firm data. Perform PC andoperating systems and application software installation and support. Responsible for equipmentadministration and PC asset records.

Working in a team to provide IT-Telecoms solutions based on customer requirements. Achievements and functions:- Network infrastructure. Configured and maintained networking equipment in different configurations including services such as VPN, TCP/IP and TCP/UDP, VOIP and DSL technologies.- On-site and remote desktop support. Supported common software applications, as well as specific customers applications and equipment.- Help Desk call logging software. Configured and maintained the software application to handle the Help Desk operations. - Monitoring. Configured and maintained network monitoring applications using communication protocols such as SNMP, ICMP or WMI.- Research and Investigation. Constant research for new technologies or devices that benefited NCI's business and enhanced its portfolio of products and services.

Head of the technical department and coordinator of a technical magazine - ELECTRON -Achievements and functions:- Head of technical department. Coordinated and supervised the labour of technicians working for the company.- Technical support. Provided customer service and met clients' business requirements for tailored developments of existing products or new products to be designed and developed from its conception.- Research and Development. Constant R&D for new products, meeting the markets demands. Some of the projects developed were: Data Acquisition and controller system through USB port, Harmful gases detector - alarm, Humidity meter, UV meter and Ultrasonic distance meter.- Coordinator and Co-editor of ELECTRON. Researched and wrote articles for publications. Reviewed articles, coordinated with the authors on the design and content. Some of the Articles written: Nanotechnology, Displays: State of art, Introduction to the Electronics, Electronics Basic Theory, and some others.

As part of the completion of the Bachelors degree, the dissertation included the following project: Automation of the Conveyors System in the Sewing Department. Automation based on microcontrollers to manage a small network consisting of a control board and independent boards for the management of each work station. The project comprised the design, production and implementation of the network; as well as, the making of a further guide to expand that network to the whole sewing department.