Juan Pablo Escobar Besa Email & Phone Number

Santiago, CL

Región Metropolitana De Santiago, Chile

Responsible of the development the business intelligence and analytics strategy through the generation of data models, implementation of visualization tools and report automation that facilitated strategic decision-making, commercial and marketing management. Responsible for assigning priorities, improving processes and optimizing information according to.

Santiago, Región Metropolitana De Santiago, Chile

Responsible for developing and improving credit risk analysis reporting for the Retail and SME retail segments and implementing early warnings for monitoring KPIs required by the internal control and regulatory affairs area.✓ Implemented a reporting system in Power BI to keep track on debtor clients portfolio, providing detailed information by executive.

Santiago, Región Metropolitana De Santiago, Chile

Responsible for providing support to the Money Laundering Prevention department through data analysis and process optimization. Propose and implement initiatives to improve the monitoring of regulatory compliance and optimize the monitoring process of transactions identified as possible cases of money laundering.✓ Generated an automated financial.

Provincia De Santiago, Chile

Responsible for improving the customer experience in the personal and home markets, coordinating with the different product and business cells. Work together with multifunctional teams to increase customer satisfaction by optimizing services and solutions aligned with their needs.✓ Led the creation of analysis and study processes to generate a segmentation.

Provincia De Santiago, Chile

Responsible for creating and maintaining consolidated databases of cusotmer interactions with the service channels to understand customer behavior and how their needs evolve over time.✓ Developed reporting of operational and commercial indicators for the personal and home markets, which allowed quantifying the channels' initiatives and adjusting the online.

Santiago Province, Chile

Responsible for the definition, dissemination and implementation of the customer experience strategy.✓ Led a multi-channel traceability analysis project, achieving a consolidated base of the company's services in all its business lines.

Provincia De Santiago, Chile

− Reengineering and maintenance of operational and commercial databases.− Identify opportunities for improvement to improvements through the analysis of customer behaviour. Main achievements:✓ Identification of gaps that allowed the development of new business opportunities.✓ Automation of database consolidation processes.✓ Reduction of data processing.

Santiago Province, Chile

− Responsible for the development and commercial control of the branch network and sales force.− Analyse and search for business opportunities for Personal Banking, SMEs, Mutual Funds and Mortgage Banking.− Encourage the placement of loans and the acquisition of new clients.Main achievements:✓ Improvement in the definition of sales and placement goals for.

Grado En Ingeniería, Industrial Civil Engineering

Diploma, Business Intelligence And Big Data Diploma

Commercial management / Data processing and analysis / Customer intelligence Consumer Behavior and Behavioral Economics (19 hours) Data.