Juan Pablo P. Email & Phone Number

José Ignacio, Uruguay

I oversee operations for Vik properties in Uruguay: Bahia Vik, Playa Vik, and Estancia Vik. Working to elevate the guest experience, I have:• Reengineered processes and platforms• Launched a customer service department• Implemented a PMS system to strengthen data precision and support strategic planning• Retrained teams across all departments in guest experience best practices• Optimized operating costs============================SCOPE: 3 hotels + retreat spaces; 130+ staff============================RESULTS include:✓ 30% revenue increase 2022-2023 ✓ Recognition by Travel & Leisure in Best Hotel Ranking**Vik Retreats is a multiple award-winning, privately owned collection of five-star retreats in Uruguay, Chile and Italy.

Milán, Lombardía, Italia

Elle Décor has characterized this international expansion as follows:“The arrival of Vik Retreats in the old continent has been anything but subtle...the daring shift comes with Vik’s first urban hotel, although the brand continues to maintain its greatest strength: art.”============================SCOPE: 90 unique, luxury rooms;50 staff============================This is the bold strategic move that I had the honor to implement as operations manager, leading the project from construction through inauguration. To overcome hurdles and inaugurate the property on-time, I:• Collaborated directly with suppliers and other specialists, overseeing quality for a timely delivery• Re-strategized budget planning, OPEX and revenue targets in a pandemic context• Hired, trained and mentored staff in company’s brand and mission• Delivered a seamless hand-over to GM and Director of Operations

Valle De Millahue, Chile

Vik Chile recruited me to instill a guest-centric culture along the 3-step service model and revitalize hotel operations. To do so, I:• Revamped PMS (Opera)• Established best practices processes across all departments.• Improved communication and information sharing between reservations, concierge, and guest services=========================================SCOPE: 4,450 acres; 22 rooms, 7 private bungalows; 45 staff=========================================Through the above, I set the operational foundation to produce multiple recognitions including:✓ Best Wine Hotel in 2022

Cafayate, Salta, Argentina

Cafayate, Salta, Argentina

GRACE CAFAYATEThis luxury hotel, with its elegance and simplicity, makes this boutique hotel in Argentina a unique place. The property consists of a main building with rooms and suites, plus 20 other residential villas. The hotel is complemented by an elegant restaurant with an open kitchen, along with a wine and cigar bar. There is also a luxurious pool and spa.

Argentina

A legendary expedition to discover the magic of the Southern Patagonian Glaciers. The Spirit of the Glaciers is an expedition that explores nature in depth to unfold the true essence of this Patagonian region. Sailing on board the elegant and exclusive M/V Santa Cruz, specially designed for this journey, It offers a perfect combination of high-end comfort and gourmet cuisine creating a truly memorable experience.

Sydney, Australia

Working Holiday Visa. Now, The Langham , Sydney

Taupo, New Zealand

Bordered by rolling green lawns along the banks of the Waikato River and just upstream from the dramatic Huka Falls, Huka Lodge is regarded as the founder of luxury lodges. Styled in the manner of a grand estate, Huka comprises a central lodge with restaurant and terraces surrounded by verdant established gardens studded with exclusive dining nooks. Fine dining champions premium local produce complemented by a formidable list of the world’s finest wines.

Los Glaciares National Park, Argentina

Los Glaciares National Park,