Led the development and deployment of the Pay Detective Program across the entire department, resulting in a 75% increase in revenue by streamlining operations and enhancing efficiency.Optimized operational processes by utilizing data and AI-driven tools, which improved cross-functional collaboration. Implemented AI-driven automation for labeling and instruction writing, significantly boosting productivity.Drove strategic improvements by rolling out daily delivery operational tools for the Autonomous Vehicles (AV) vertical, leading to enhanced process efficiency across 100+ projects. Created comprehensive dashboards to track quality, project activity, cost, and revenue.Enhanced customer satisfaction by reducing new customer request turnover time by 60%. Achieved this by implementing new team processes and decision-making frameworks, which significantly improved client relations.Redesigned and optimized process flows to better align with customer needs, resulting in a 15% increase in revenue and driving profit margins from 68% to ~80%. Successfully planned and executed project timelines, team allocations, and aggressive ramp-up strategies for concurrent projects.Managed and developed a team of 16 direct reports, implementing an agile production model that led to improved revenue and operational efficiency across 24+ projects and 8 accounts.

Train people to work on the different projects of the company. Trained people from Philippines, some Asian and African countries, Mexico, and Venezuela.

Redesigned the entire customer experience and successfully relaunched the company’s website and social media campaigns, driving a significant increase in traffic and utilizing data for strategic business insights.Automated 90% of business processes by leveraging AI tools, resulting in a 40% increase in qualified lead generation and significantly enhancing operational efficiency.Established robust internal processes for customer relations, confidentiality, and data management, ensuring compliance and building stronger customer trust.Oversaw the growth, delivery, and implementation of the company’s SaaS Cloud ERP projects, consistently maintaining high levels of customer satisfaction and driving business success.Planned and managed project deadlines, budgets, and execution strategies. Optimized and reorganized development teams to improve project deliveries, leveraging Agile methodologies to enhance team performance and project outcomes.

Analyst for Bing and Google Ads.

Dedicated to consulting in educational robotics as well as automation for companies.

Organize the mechanical area of ​​the robotics teams, in order to carry out the construction and development of the projects without mishaps in the established time.

In charge of evaluating the quality of the content of the results delivered by the different web search engines, in addition to evaluating the quality of web pages.