• Developed and designed Universes, Webi Reports, Crystal Reports and ad-hoc SQL reports• Worked closely with business users to gather business requirements • Created stored procedures to provide the business new tables for efficient reporting and visibility• Identified and fixed data quality issues • Conducted data warehousing analysis for standardized report design (Star Schema, Snow Flake methods)• Maintained and supported all corporate Business Objects reports and tools

• Developed, administered and maintained the data warehouse used to support the management of partner performance• Utilized various query tools, such as MS Query Analyzer, Oracle and SAS, to streamline operational processes and business decision-making • Led the financial performance analysis at the monthly business review presentation to senior management• Provided technical and analytical expertise in the design and execution of marketing tests• Interacted with cross-functional teams to deliver projects within committed time frames

• Accurately consolidated monthly, quarterly and annual financial information• Built and maintained the department planning and budgeting models• Identified revenue enhancement, cost savings and profit improvement initiatives• Processed invoices for payment after verifying the existence of supporting documentation

• Managed a team of 15+ nonexempt associates in a fast paced collections environment• Coached and developed associates to improve productivity, efficiency and effectiveness• Prepared and delivered yearly associate performance reviews • Worked with analysts and senior management in order to develop new ways of improving Capital One's information-based approach to minimizing credit losses