Data Center Engineer II• Rack, Stack and Cable equipment deployed to datacenter globally.• Install, test/acceptance, and troubleshooting of copper, fiber, and coax cross connects.• Configure and activate BGP routing on Transit, Interconnect, and Internet Exchange circuits.• Perform initial configuration of out of band and management on our global fleet of equipment, including tear down, troubleshooting, repair, and return to service activities on servers, network equipment and other devices.• Perform audits of new and existing infrastructure to keep historical records up-to-date.• Draft SOW / SOP for internal Fastly documentation and train new hires and co-workers in new skills.

Provisioning Specialist.• Directed the management of large-scale servers, network equipment, cable installations, and various maintenance efforts, and performed installs and de-installs of rack mounted devices in the Data Center.• Championed the configuration and installation of all Oracle / HPE / Dell / IBM / SuperMicro / Cisco / Geist / equipment, consistently capturing asset tags, serials, MACs, and other relevant information for company use.• Garnered extensive expertise with network cabling, as well as electrical and optical transceivers.• Organized and facilitated in-depth departmental cross-training, actively updating system documentation as needed.• Managed and facilitated conference calls, oversaw work order revisions, and directed all component additions.• Oversaw and reviewed order inventory, discussing any hardware additions, upgrades, availability and providing clients with accurate status updates and progress reports for any out of stock hardware.• Physically prepared hardware and configured all servers and managed additions of various components, including RAID, Memory Modules, Hard Drives, and Network PCI Cards.• Performed and oversaw all firmware updates, ensuring the firmware aligned with engineering suggestions.• Conducted on-site installation of complex equipment and followed testing procedures to ensure proper working order.• Decommissioned and processed all legacy hardware, ensuring proper disposal in accordance to the bank’s regulations of data protection, disposal, and destruction.• Managed the physical racking, stacking, and un-racking of datacenter equipment and oversaw all setups and configurations, including network configuration parameters and OS builds. • Ensured proper cable management and database accuracy, as well as database and floor plan updates.

IT Server Hardware Engineer (Break-Fix)• Served as the primary point of contact to for technical server hardware repair requests on Oracle, HPE, Dell, IBM, SuperMicro, and Cisco systems in a large-scale data center.• Ran comprehensive diagnostics, troubleshot various server errors and router issues, and supervised break-fix efforts.• Fluked network to test communication and capabilities to transmit data.• Conducted on-going preventative maintenance efforts as well as daily walk throughs and health checks of the full server environment.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.• Acted as a primary technical support resource, collaborating across a myriad of teams, including the systems administrators, developers and network engineering teams.• Maintained firmware within the organization in addition to all spare systems within the lab.• Provided 24/7 on-call support on a rotating schedule, promptly escalating and researching complex issues.• Logged and properly documented issues, providing high-level solution recommendations.

Senior Field Engineer• Provided high-quality engineering services to several large brand companies, including CitiBank, Bank Of America, Barclays, BlackRock, and Time Warner.• Facilitated all aspects of reactive and proactive technical support for high-end Sun hardware and Enterprice Class Storage.• Maintained and regularly serviced servers in a constantly changing environment, providing all required updates.• Collaborated cross-functionally with multiple onsite teams to successfully troubleshoot and resolve various issues and errors.• Performed installations, upgrades and replacements on a collection of different components and servers.

IT Administrator / Technical Support• Owned the design, implementation, execution and continued maintenance of all company infrastructure, continually researching and identifying ways to scale the internal network. • Worked closely with outside vendors to successfully perform security updates on business management systems.• Actively evaluated, serviced and maintained an environment of two Win2K8 servers and 10 PCs.• Oversaw the management of AntiVirus protection applications, including system scans and software definition updates.• Supported in-house LAN-based systems.• Responded to support tickets, documenting and closing issues when resolved, paying close attention to detail.