Juan Pinto

Juan Pinto Email and Phone Number

Regional Learning Manager, Foundever. Business Manager, KAM, Virtual processes management specialty. @ Foundever
Juan Pinto's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Juan Pinto

With a background in business administration, I have gained extensive experience over the past five years in the BPO industry. I’ve had the privilege to collaborate with various key industries such as fintech, telecommunications, technology, transportation, tech support, and accounting support. This journey has equipped me with valuable skills and insights, particularly in Learning and development, partnering up with operations, human resources, Continuous Improvement, quality and workforce management.I am passionate about people and believe that great management is built on trust, team well-being, and delivering results. Communication and collaboration are key to my approach, ensuring everyone—from internal teams to external clients—is on the same page and working towards common goals.On a personal level, I am a devoted family person who loves reading, playing tennis, and going for motorcycle rides. These activities help me stay balanced and bring energy and enthusiasm to my work.

Juan Pinto's Current Company Details
Foundever

Foundever

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Regional Learning Manager, Foundever. Business Manager, KAM, Virtual processes management specialty.
Juan Pinto Work Experience Details
  • Foundever
    Regional Learning Manager
    Foundever 2023 - Present
    Bogota, D.C., Capital District, Colombia
    As a Regional Learning Manager overseeing a strategic account with over 2,600 advocates, I am dedicated to ensuring effective learning curves and continuous improvement in KPIs. My role involves closely monitoring and adjusting training programs to meet performance targets and enhance overall quality. I also focus on team development, ensuring that our advocates are equipped with the skills and knowledge they need to succeed. By working collaboratively with stakeholders, I ensure alignment and foster a culture of excellence within the team.
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  • Foundever
    Learning Manager Track Trainee.
    Foundever 2022 - 2023
    Colombia
    As a former Learning Manager Track Trainee, I oversaw a strategic set of 6 clients across the technology and transportation sectors, with a total of more than 900 advocates. In this role, I ensured compliance with learning curves, drove consistent improvement, analyzed KPIs, and provided proper team support and development to ensure goal compliance. Through this position, I gained valuable experience in managing training programs, supporting team development, and ensuring alignment with organizational and client objectives.
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  • Foundever
    Learning Specialist
    Foundever 2021 - 2022
    Colombia
    As a Learning Specialist, I oversaw a set of classes and their initial performance for a strategic client with around 800 people. My role focused on ensuring compliance with learning curves, providing coaching, action planning, and counseling for consistent improvement. I also analyzed KPIs, provided proper team support and development to ensure goal compliance. Through this role, I gained valuable experience in managing training programs, supporting team development, and ensuring requirements from all stakeholders.
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  • Foundever
    Coach Tt.
    Foundever 2020 - 2021
    Colombia
    As a Team Supervisor, I oversaw groups of advocates, ensuring operational requirements, KPI attainment, process documentation, improvement planning, and counseling. My role focused on managing and supporting teams to achieve their goals while maintaining high standards of performance. I also worked closely with stakeholders to identify areas for improvement and implemented strategies to enhance team performance. Through this role, I gained valuable experience in team leadership, process improvement, and performance management.
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  • Foundever
    Csr & Operational Mentor
    Foundever 2019 - 2020
    Colombia
    As a Customer Service Advocate and Mentor, I played a pivotal role in ensuring customer satisfaction and maintaining high service standards. I leveraged my client-focused skills to address customer inquiries and resolve issues promptly and effectively. Additionally, I mentored and coached team members to enhance their customer service skills and uphold the organization's commitment to excellence. Through this role, I honed my ability to deliver exceptional customer experiences while fostering a culture of continuous improvement and learning within the team.
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Juan Pinto Education Details

Frequently Asked Questions about Juan Pinto

What company does Juan Pinto work for?

Juan Pinto works for Foundever

What is Juan Pinto's role at the current company?

Juan Pinto's current role is Regional Learning Manager, Foundever. Business Manager, KAM, Virtual processes management specialty..

What schools did Juan Pinto attend?

Juan Pinto attended Universidad De Los Andes, Universidad Militar Nueva Granada, Pocahontas County High School.

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