Customer Service Specialist
Miami, Florida, United States
Assist the customer care team with account management duties to include: customer presentations/trainings/webinars, sales and operations field support, and all other aspects of Account ManagementRespond to customer and sales inquiries related to products, pricing, contracts, service level agreements, etc.Assist and support the Sales Team in creating and processing contractsManage and keep track of the Warranty process Process all vendor(s) invoices Maintain vehicle and pricing exceptions database Create, manage and update vendor database – compiles, consolidates, formats and summarizes information pertaining to pricing, services, equipment/components, metrics, contracts, etc Work closely with the Marketing Team in producing Rydesmart collateral documentation for the Sales Team Maintain all Marketing related programs/documents – CSI and Telematics brochures Generate and manage internal social media information and communication for the RydeSmart department Perform other duties as assigned