As an IT Project Manager at Thurston County, I provide strategic leadership and oversight in the deployment and management of our enterprise systems, focusing on our HCM/ERP/EPM platforms. Having initially joined as a contractor during a critical juncture, I now continue my role in a full-time capacity, steering the project through its final stages toward go-live and beyond.Key Responsibilities:Conversion Oversight: I manage the critical transition of data and processes from legacy systems to our new enterprise platform, swiftly addressing any issues to maintain project momentum.User Acceptance Testing (UAT): I lead the preparation and execution of UAT to ensure the system's functionality, performance, and readiness align with user requirements and business objectives.Stakeholder Coordination: Serving as the primary liaison among the project team, various county departments, and the steering committee, I facilitate transparent communication and collaboration to align the project with organizational goals.Risk Management: I proactively identify potential risks and implement effective mitigation strategies, ensuring a smooth progression toward the go-live date.In my permanent role, my primary objective is to ensure the efficient and effective implementation of the OCI project, preparing Thurston County's systems for future growth and efficiency gains. As we approach the go-live phase and beyond, I am also gearing up to take on additional IT projects, driving continuous improvement across the county's technological landscape.

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At Kool Auto Air and Repair, I oversee the complete management of their online presence, ensuring seamless performance and engaging user experience. My role encompasses a broad range of responsibilities including:Domain Management: I handle all aspects related to domain registration and maintenance, ensuring our web address remains secure and accessible.Hosting Management: I oversee our web hosting, making sure that our site operates smoothly with minimal downtime and optimal loading speeds.Web Design: Utilizing WordPress, I design and implement website layouts that are not only visually appealing but also user-friendly, enhancing the overall customer experience.Content Updates: I am responsible for the regular updating of website content, ensuring that it remains fresh, accurate, and engaging for our visitors.Plugin Management: I manage and update plugins monthly, maintaining functionality and security to safeguard our website and its users.My goal is to drive digital innovation at Kool Auto Air and Repair, ensuring we stay ahead in providing top-notch service to our clients while maintaining an eco-friendly focus.

Nosnas Marketing is a dynamic digital marketing agency based in Lacey, Washington, dedicated to driving business success through strategic online marketing solutions. Led by Juan Sanson, a seasoned digital marketing consultant and passionate entrepreneur, Nosnas Marketing brings together a wealth of experience and expertise to help businesses thrive in today's competitive landscape.As the founder and lead digital marketing consultant at Nosnas Marketing, Juan Sanson leverages his background in project management and extensive training in Google Digital Marketing to deliver tailored strategies that resonate with clients and achieve tangible results. With a keen understanding of local markets and a commitment to excellence, Juan guides businesses in Lacey, Tumwater, and Olympia towards enhanced online visibility, increased brand awareness, and sustainable growth.Whether it's crafting engaging social media campaigns, optimizing Google Business profiles, or curating compelling content, Juan and the Nosnas Marketing team are dedicated to empowering businesses to reach their full potential in the digital realm. With a focus on collaboration, innovation, and measurable outcomes, Nosnas Marketing is your trusted partner in navigating the complexities of modern digital marketing.

Stepping in as the IT Project Manager during a critical juncture, I provide strategic leadership to navigate the project through the conversion phase into User Acceptance Testing (UAT), and onward to go-live. My role involves coordinating with stakeholders, guiding the project team, and ensuring that project goals are met with high standards of quality. • Overseeing the conversion phase, I am responsible for ensuring that data and processes are accurately transitioned from legacy systems to the new HCM/ERP/EPM platform, addressing any issues that arise swiftly to keep the project on track. • Leading the project into the UAT phase, I manage the preparation and execution of tests to validate the system’s functionality, performance, and readiness for live operation, ensuring that the ERP system meets all user requirements and business needs. • Acting as the primary liaison between the project team, Thurston County departments, and the steering committee, I ensure transparent communication and foster collaboration to align the project with organizational objectives and stakeholder expectations. • Proactively identifying potential risks and issues, I implement effective strategies to mitigate these challenges, ensuring that the project maintains momentum towards its go-live date.My primary objective is to lead the OCI implementation project through its current and final stages efficiently and effectively, ensuring that the transition is smooth and that the new system robustly supports Thurston County's operational needs, positioning the county for future growth and efficiency gains.

Selected as a Senior IT Project Manager to manage a software development project in support of a Senate Bill passed in 2021 by the legislature. Directly responsible for leading and mentoring a diverse team of four, including business analysts and application developers, within a hybrid Agile and traditional SDLC environment.• Integrated Organizational Change Management (OCM) into the project lifecycle, using the ADKAR model to ensure smooth transitions and enhance project adoption.• Championed Agile methodologies and DevOps concepts, facilitating effective sprint planning, backlog refinement, and retrospective sessions to continually improve team velocity and quality of deliverables.• Led the development of robust test cases and scripts, ensuring thorough quality assurance and minimizing bug occurrence within the final product.• Developed and managed complex deliverables, proactively mitigated initial requirements gathering risks, and escalated foreseen issues; ensured all project impacts, i.e., costs, schedule, scope, and legislative regulations, were considered to ensure projects met objectives.• Managed and coordinated agency project targets, facilitated cross-functional team meetings, and worked closely with staff to assign tasks and coordinate changes.• Collaborated and communicated clear expectations to business partners, participating in highly technical conversations with senior leadership and developers.• Established and maintained Agile-centric processes, workflows, and documentation of the project within personal OneDrive and shared them with the project team.• Created and presented detailed project updates, including sprint outcomes and future planning, to Governance Committee members on a monthly basis.• Pioneered the development of new project team templates that are now being used across the agency by other project teams, demonstrating a commitment to continuous improvement and knowledge sharing.

As an IT Project Manager at Madigan Army Medical Center on Joint Base Lewis-McChord, WA, I was responsible for overseeing all areas of information technology. Additionally, I was tasked as Site Lead, representing the U-Tech to the Government and providing oversight, management, and mentorship to 13 fellow IT professionals, under the IT government contract.During my tenure, I facilitated an interim solution to continue the migration of an Automated Call Distribution (ACD) system and its 350+ agents (users), preventing significant project delays, costly halts to the government contract, and large impacts on patient care.To ensure the success of the IT government contract, I selected and processed background verifications for 6+ new employees, utilizing my experience and contract certification requirements to assist in the final selection criteria.I controlled the migration of over 5500+ phone lines in a military hospital environment, limiting disruptions to medical providers and hospital staff, and preventing communication disruptions towards patient care. Additionally, I managed the implementation and directions down to the user of a new file director software, informing users to treat it as a follow-me file manager rather than a backup.To provide a cost-saving printing service within the MAMC footprint, I rewrote a managed print server scope of work.Throughout my role, I built and maintained positive working relationships with vendors, service providers, and key stakeholders, ensuring the seamless delivery of IT services and solutions.

As a Project Manager, I utilized my expertise in all areas of information technology and management to support a US Army hospital. Teksystems contacted me for this opportunity, which I am very grateful for. In addition to managing all aspects of information technology, I also served as a Site Lead for the Contractor company, providing oversight, management, and mentorship to 13 IT professionals under contract with the government.I leveraged my military experience to develop strong business relationships within the information management division of the hospital. Using my knowledge of MS Teams and SharePoint, I introduced an improved communication plan that streamlined the flow of information to over 6,000 customers in various departments across Madigan Army Medical Center and its outlying clinics.To gain project momentum quickly upon assuming the role, I applied traditional project management principles. As a result, I was able to establish efficient project processes and work towards achieving project goals from the very beginning.

As a Project Manager supporting a software development group of 90+ software developers, software quality assurance, and software engineers, I was responsible for managing multiple domains and cloud-based migrations, data center relocations, and network projects. To ensure successful project completion, I applied a mix of traditional and agile project management processes, prioritizing realistic tasks that the team could complete.Throughout my role, I was committed to delivering excellent customer service, resolving user's service desk tickets at a Tier 2 level using ServiceNow. I also utilized my technical expertise to identify WBS throughout the project lifecycle and communicate technical updates to department directors within the office and corporate HQ regarding current and upcoming network changes.To streamline project progress, I facilitated project meetings with developers, other project and program managers, and directors. I was always looking for opportunities to save the company money by identifying assets that could be reused for other purposes, including OS installations, stand-alone systems, and temporary hire users.In addition to managing user and system profiles through Active Directory, I utilized Microsoft productivity tools to ensure effective communication. When resolving migration, software, and network issues, I remoted into user systems using LogMeIn and utilized software to prepare systems for migrations and upgrades from Windows 7 Pro to Windows 10 Pro.Overall, my dedication to project management and technical expertise allowed me to successfully manage complex IT projects and ensure excellent customer service.

As a member of the IT Asset Management team, I was responsible for auditing existing and identifying new information systems (IS) for the Puget Sound Naval Shipyard (PSNS) in Bremerton, Washington. Through this process, I was able to establish a refined IT asset database for PSNS with 15,000+ known and new devices, which significantly improved the asset management plan for future system integrations, technology budgets, and upgrades.I successfully gained support from military and civilian personnel after thoroughly briefing them on the task and purpose for temporarily disrupting their business workflow to gather and record asset information. This approach led to minimal disruptions to their daily operations and provided essential data for improving the PSNS IT asset management strategy.Through this project, I demonstrated my exceptional organizational skills, attention to detail, and ability to communicate effectively with military and civilian personnel to complete the task at hand.

Managed project updates and collaborated with a general contractor and project engineer for two ground-up construction projects and one renovation project, valued at $74M, for two public schools. Utilized Bluebeam Revu to verify drawings and specifications before onsite visits to ensure quality and control of all projects.Oversaw procurement and emplacement of wayfinding signs to provide navigation for students and faculty during school renovation. Consolidated all furniture, fixture, and equipment (FF&E) to one MS Excel file to identify estimated costs and estimated procurement dates, preventing project delays during construction phases. Demonstrated technical expertise by resolving midnight alarm activations with the security system subcontractor, allowing the lead Project Manager to complete her punch list items and move on to the next project phase.Although I was let go for not having the right construction experience, this experience helped me realize my passion for IT.

As a Project Manager, I was responsible for overseeing the planning, scheduling, procurement, permitting, installations, and testing of low-voltage fire alarm, CCTV, mass notification, access control, and intrusion detection system solutions for both government and commercial entities.• Successfully managed 7 concurrent projects with a total value of $3M for commercial and government clients.• Created and maintained project schedules using MS Project or Primavera6, reviewing general contractor schedules to ensure proper coordination of installation, pretesting, and final testing. • Implemented milestones within project schedules for procurement, permit acquisition, pretesting, final testing, and submittal deadlines, identifying critical paths and key project priorities during planning phases. • Optimized project profits by an average of 15% through skilled vendor negotiation and resource management. • Collaborated with design and engineer teams, subcontractors, US Army Corp of Engineers, trades, and general contractors to establish strong relationships and ensure project success.

Coordinated all phases of construction project management with multiple stakeholders, and delivered an operations center on a US Navy installation, within an international airport, in Central America. Strengthening US Government and regional partners in Central America, project valued at $750,000.• Influenced US Navy and local stakeholders with a detailed project schedule and list priorities of work to gain their support.• Briefed project updates using a defined stakeholder management plan on a weekly basis over virtual applications. • Reached customer savings of 20% budget costs by applying LEAN principles to eliminate unnecessary project deliverables.• Monitored and maintained project quality by enforcing US standards and codes throughout the planning and execution of the project.