Juan B. Email and Phone Number
Juan B. work email
- Valid
- Valid
Juan B. personal email
- Valid
I am a seasoned IS/IT professional dedicated to bridging the gap between people and technology, enhancing their work and operations through collaboration technologies. My career spans various sectors, including technology, logistics, industrial, and most recently, Health & Life Sciences.My expertise lies in product management of Unified Communications systems and IT operations, with a strong focus on cloud-based services from Microsoft (Azure, M365, Teams) and enterprise voice services from Cisco and Avaya. I have successfully delivered efficient solutions, process improvements, and exceptional tech experiences to users at all levels, from senior executives to everyday employees. My experience encompasses diverse IT support environments—centralized, distributed, local, and remote—where I have consistently promoted teamwork and collaboration to achieve impactful results.This blog post offers a glimpse into my professional profile and interests. If you’d like to learn more about my work or connect, please feel free to reach out. I look forward to sharing insights on how technology can simplify and enhance work for everyone.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
-
Sr. Cloud Solutions ArchitectMicrosoft Sep 2024 - PresentRedmond, Washington, Us
-
Cloud Solutions ArchitectMicrosoft Jul 2023 - Sep 2024Redmond, Washington, Us
-
Cloud Solutions Architect - EngineeringMicrosoft Jul 2022 - Aug 2023Redmond, Washington, Us
-
Customer EngineerMicrosoft Apr 2022 - Jul 2022Redmond, Washington, Us
-
Sr Application Operations Engineer – Ms Teams Product LiaisonGe Nov 2020 - Apr 2022Boston, Ma, Us -
Sr. Application Operations Engineer - Skype, Teams And Voice ServicesGe May 2019 - Nov 2020Boston, Ma, Us
-
Application Operations EngineerGe Digital Apr 2018 - May 2019San Ramon, California, Us•Technical SME and Lv. 2 operational support for Microsoft Skype for Business Online, Skype Broadcast, Skype room systems and Cisco TP systems.•Managed escalations to the UC L3 team and Microsoft for SfB Online, Skype Broadcast.•Provided end user operational support for GE Avaya, Cisco, Microsoft VoIP systems.•Executed on-site end user support, and training session across different US locations and Business Units for supported products.•Assisted with the operational development of executive concierge services for skype broadcast.•Knowledge champion for supported products, maintenance and improvement of products knowledge base system.•Managed implementation of an automated support service/application for Skype for Business for MacOS environment.•Agile IT operations involvement•Collaborator in a globally diverse and distributed IT operations support team.•Focused on customer experience and products/services quality by exceeding established SLAs metrics (VoC, NPS, others) -
Systems Support SpecialistDhl Mar 2015 - Apr 2018Bonn, De•Provided DHL logistic operations, users, executives with IT support and guidance•Handled local asset management IMAC operations•Managed Active Directory users and computers operations, Group Policies.•Windows Server 2012, Print Server, Kronos, AS400 sessions, Reflections Logis suite, Altiris,IBM Cognos, MS Access, EDM, CargoWise, Windows 10, Windows 7, Windows mobile,Android, iPhone, Dell, HP, Lenovo, Ricoh.•Exceeded SLA’s expectations•Worked as part of the North America Field Services team, with no direct supervision.•Responsible for local IT logistics operations and systems.•Handled Vendor Management for different IT projects.•Completed and assisted with multiple site projects for system improvements, including newfiber circuits, security camera network system, logistics performance improvements related todeployment of better RF technology processes and applications. -
Pc Operations AnalystAutonation Jul 2014 - Mar 2015Ft. Lauderdale, Fl, Us•Provided 2nd Level remote support to Autonation users and automobile dealer shops. •Point of contact between field issues and field techs and IT admin groups •Managed escalations from helpdesk and followed thru resolution and root cause. •Administered user and computer Active directory accounts. •Supported ADP Drive, and other automotive/insurance dealer software, printers and network.•Trained incoming analyst and contractors. -
Autonation Pc Ops AnalystRezult Technology Feb 2014 - Jul 2014•Provided 2nd Level remote support to Autonation users and automobile dealer shops. •Point of contact between field issues and field techs and IT admin groups •Managed escalations from helpdesk and followed thru resolution and root cause. •Administered user and computer Active directory accounts. •Supported ADP Drive, and other automotive/insurance dealer software, printers and network.
-
Caterpillar Field Service Tech IiAdvanced Technology Services Oct 2009 - Jan 2014Peoria, Illinois, Us•Provided local and remote user support for Caterpillar Logistic and Executive Facilities•Supported Network, Computer, Software, printing systems.•Managed smart RF configuration and deployments•Trainer for new support agents•Level 1 tasks. -
Motorola Field Service Tech Lv.1Advanced Technology Services Oct 2007 - Oct 2009Peoria, Illinois, Us•Supported engineering users and computers systems.•Provided applications and software problem/resolution.•Provided onsite and remote support for the Motorola end users•Installed, physically moved, changed/upgraded, and disposed of computer hardware and software products•Maintained virus protection, OS & service packs, general operations, and provided back-up and disaster recovery •Handled print queue issues•Managed PC loaner program•Managed the PC refresh for the office
-
Motorola Asset Management AnalystTeksystems Jun 2007 - Oct 2009Hanover, Md, Us• Performed IT hardware asset management audit and validation. -
High Speed Database Specialist Lv2Atlantic Broadband Mar 2006 - Feb 2007Quincy, Ma, Us•Supervised Lv1 techs functions and tasks.•Trained and prepared new hires to develop Lv1 task and functions.•As a night shift Lv2 I took over as supervisor/Lead and keep the department running as efficient as possible.•Determined and resolved internal network situations by escalation to the appropriate internal IT support.•Handled escalations from Lv1, usually irate customers, important issues and calls from field techs in regards to the system status and services.•Kept and reported statistics about the performance of the department per shift.•Supervise and follow up with field techs new installs and reparations. -
High Speed Database Specialist Lv1Atlantic Broadband Aug 2005 - Mar 2006Quincy, Ma, Us•Responded to customer inquiries regarding products and services. •Resolved products and services issues, by troubleshooting Internet related issues.•Determine internal network issues that affect the service given to customers, mainly in regards to internet service.•Helped develop a better service to customer by monitoring properly the internal system.
-
Computer And Network TechnicianE-Scrap Solutions May 2004 - Jul 2005Cleveland , Ohio, Us•Assist one of the biggest electronic recycling company in Florida in the matters of computer and networking systems.•Specific tasks included refurbishment and testing of diverse computer equipments, computer parts, printers, monitors.•Special projects included: -Developing and implementing a more efficient system of testing and refurbishing of computer systems. -Implementing a process for selection and storage of computer parts.-Upgrading the company computer systems and software.-Implementing a secure and wireless network for the company by implementing a centralized management.
Juan B. Skills
Juan B. Education Details
-
Florida International UniversityInformation Technology -
Florida Atlantic UniversityComputer Engineering
-
Miami Dade CollegeComputer Egineering - Msce
Frequently Asked Questions about Juan B.
What company does Juan B. work for?
Juan B. works for Microsoft
What is Juan B.'s role at the current company?
Juan B.'s current role is Sr. Cloud Solutions Architect | HLS | Modern Work | Microsoft Teams & Copilot for M365 | Driving Collaboration, Communication & Productivity.
What is Juan B.'s email address?
Juan B.'s email address is ba****@****ail.com
What schools did Juan B. attend?
Juan B. attended Florida International University, Florida Atlantic University, Miami Dade College.
What are some of Juan B.'s interests?
Juan B. has interest in Social Services, It Services, Infrastructure Administration, It Security, Education, Process Improvement, Science And Technology, Networks, Data Mining, Arts And Culture.
What skills is Juan B. known for?
Juan B. has skills like Troubleshooting, Technical Support, Networking, Windows Server, Active Directory, Computer Hardware, Windows, Hardware, Operating Systems, Process Improvement, Vmware, Windows 7.
Who are Juan B.'s colleagues?
Juan B.'s colleagues are Professor Z, Saud Al-Mishari, Sarat Chandra Subramaniam, Reagan Harkin, Mfs, Bamdad Mousavi, Jonathan Pharel, Michelle Belgau.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial