Juan Ángel Solano R Email & Phone Number

Bentonville, Arkansas, United States

Bentonville, Arkansas, United States

A place for you to be yourself amongst those from different walks of life. BlakeSt House supports you, and your neighbor, in the pursuit of a personal best.

Chicago, Illinois

• Responsible for directing the operation of various departments, including six restaurants and bars, their respective kitchens, Front Desk, Reservations, Member Services, Spa, Gym, Housekeeping, Engineering.
• Recommend and adhere to budgets in relation to both sales control and expenditure for the above departments. Assists with house-wide annual budgets. Prepare and adhere to business and marketing plans, forecasts, and.
• Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws, as well as Soho House policies and procedures to ensure a high level of quality and member.

Chicago

• Responsible for the recruitment and selection process of therapists and receptionists for the spa
• Reduced payroll costs by 35%, while simultaneously increasing sales
• Established budgets and financial goals, and ensured the operations were in favor of higher profits
• Created individual staff service and retail goals, and guided the team to its achievement by implementing successful incentive plans
• Inventoried and ordered supplies to ensure full stock of retail and professional products at all times
• Constantly assessed employee performance, and coached the team on ways to improve

Barcelona

• Was part of the pre-opening team, and implemented standard operational procedures from the ground up
• Recruited and trained a team of 40+ staff members before the opening of the property
• Created and implemented the business plans for the spa’s first year of operations
• Assessed the quality of services and physical spaces with fine attention to detail

Chicago, Illinois

• Responsible for the recruitment and selection process of therapists and receptionists for the spa
• Reduced payroll costs by 35%, while simultaneously increasing sales
• Established budgets and financial goals, and ensured the operations were in favor of higher profits
• Created individual staff service and retail goals, and guided the team to its achievement by implementing successful incentive plans
• Inventoried and ordered supplies to ensure full stock of retail and professional products at all times
• Constantly assessed employee performance, and coached the team on ways to improve

Chicago, Illinois

• Was part of the pre-opening team, and implemented standard operational procedures from the ground up
• Monitored staff performance and ensured smooth and efficient operations
• Ensured achievement of all brand objectives for guestroom quality
• Oversaw Minibar operations and ensured 100% quality and guest satisfaction, while implementing procedures that reduced Minibar costs
• Monitored inventory of supplies and linen, and was in charge of all departmental purchases

Chicago, Illinois

• Trained Front Office agents on better customer service and how to follow SOP’s
• Developed and Implemented the Front Office Upsell Program and achieved 290% of assigned revenue goal
• Resolved guest complains in a timely manner and responded to unsatisfactory surveys
• Responsible for purchasing, and decreased Front Office supply costs by 23% in comparison to previous year
• Created Standard Operational Procedures
• Scheduling and submitting payroll

Chicago, Illinois

• Rotated through all the departments of the hotel, including F&B, engineering, accounting, housekeeping, guest services, catering, sales, executive offices, human resources, and others, to obtain a full perspective of.
• Managed the opening of a new tower with 400 rooms. Scheduled construction projects and informed other departments of upcoming renovation projects
• Was the liaison between the executive offices, the construction company, and the owners of the property
• Inspected everything within the scope of the project to ensure company’s standards

Chicago, Illinois

Welcomed guests, checked-in and out, processed pre-authorizations and guest payments, counted opening and closing cash flow, created registration forms, updated guest profiles, generated and completed reports, and handled guests requests.Responsible for the entire operation of the property during nights working as night audit.

Chicago, Illinois

Supervise and motivate a team of waiters for various events on campus. Set-up and execute 4-6 events weekly ranging from 20-200 guests.

Lisbon Area, Portugal

Rotated through 6 departments of a 194 room hotel for a full operational and management perspective; Hospitality management, accounting, purchasing, golf course operations, and events.Managed daily operations of a golf course and pro shop. Booked tee times, leased golf carts, caddy master and marshal, and processed guest requests.

Tenerife, Canary Islands, Spain

Rotated through various departments of a 609 room resort; specializing in the highest level of guest satisfaction by attending 7 villas and 26 VIP rooms separated from the rest of the resort.

Bachelors Degree, Hotel Operations Management

Activities and Societies: Graduated with honors and was graduation speaker.

Bachelor Of Arts (B.A.), Hospitality Management, Double Concentration In Lodging And Assets Management

Activities and Societies: Member of Eta Sigma Delta Honors Society

Associate'S Degree, Culinary Arts/Chef Training