• Development and execution of strategies that promote the dealership's brand through performance campaigns to achieve LEADS and sales.• Analysis and market research to optimise campaigns and tailor them to the target audience.• CRM management (ZOHO) to analyse lead sources and personalise marketing actions.• DB management.• Optimisation of META and Google ADS campaigns to reduce CPA and CPL.• Maintenance of the dealership's website and social media profiles.• Manage budget and measure ROI.• Communication with the sales team so that marketing and sales strategies are aligned. • Team management.

Colaboración en proyectos centrados en las necesidades del usuario, enfocándome en KPIs clave como retención y satisfacción del usuario. Mi enfoque siempre ha sido traducir comprensiones humanas en soluciones digitales efectivas, asegurando productos que conecten genuinamente con las personas.

• Moderation of the social feed launched through the Kraken application (CryptoWatch). • Resolving user queries and assisting users to improve user retention in the Trading platform.• Monitoring of reported profiles or posts. • Control of bugs and glitches in the application through customer feedback reporting directly to the engineering department via JIRA to fix them.

• Ensuring customers have an exceptional experience from the moment they join the platform.• Performing ODD/EDD onboarding process (+700 clients), conducting thorough KYC investigations of clients and PEP evaluations to comply with financial regulatory requirements (OFAC).• Verifying documentation and complying with Kraken's requirements to offer an exceptional customer experience, using the Zendesk (CRM) tool to communicate with clients in the appropriate language and tone, and meeting SLAs.• Acting as a trusted expert in cryptocurrency markets, resolving customer queries.• Actively participating in the phase of improving the user experience and retention on the platform, collaborating with other teams through Slack and Jira to identify and solve complex challenges and significantly improve customer satisfaction and retention on Kraken.• Advising and accompanying clients in understanding how to make the most of the platform, identifying improvement opportunities and increasing customer retention.

• Digital strategies for new clients.• Identifying lead generation opportunities and implementing effective tactics to attract, engage and convert prospects into loyal customers.• Meetings with customers as a first contact and then as part of customer retention / success.• Accompaniment and advice during the campaign.

• Prospecting new clients through inbound and content marketing techniques.• Developing proposals and communication and advertising strategies.• Strategy for programmatic advertising campaigns, SEM, or Inbound marketing, among others.• Implementation of HubSpot for new clients and support throughout the process of incorporating the tool into their company.

• Responsible for Ducati's online and offline communication in the Canary Islands.• Planning communication, strategy, and creating high-quality and useful content through trend research and keyword analysis to optimize the sales funnel and attract high-quality leads organically.• Planning campaigns on Google Ads and Meta Business in conjunction with the advertising agency.• Social media management and customer service.• Web analytics (Google Analytics) and website updates through Wordpress.• Management of the E-Commerce and physical store (dealership): stock, promotions, orders, and sales of brand accessories and clothing.• Development and management of the advertising budget in conjunction with the Product Manager.• Organization of international events and press presentations.

Ayudante de producción en el programa de TV Canaria - Buenas Tardes Canarias.Coordinación con reporteros, cámaras y realizador para entradas en directo al programa.

Intermediation between the client (Bricomart/OBRAMAT) and the agency for the implementation of their campaigns and projects, providing and managing technological solutions to achieve their objectives.