Juan Tomás Martínez Casasempere Email & Phone Number

Barcelona, CT, ES

Barcelona

Barcelona, Cataluña, España

Barcelona, Catalonia, Spain

• Manage a team of 12 to 15 individuals of inbound and outbound within Real Estate department (guiding planning and setting goals for the team)
• Conducting performance evaluations ensuring objectives are met.
• Supporting team members with training and development activities. Guide new Team Leaders to success.
• Drive performance of staff by creating incentives and a positive work atmosphere.
• Track attendance daily and maintain an acceptable adherence rate.
• Responsible for monitoring and scoring calls to enhance coaching sessions and help develop team. Conduct call calibrations to assure all Real Estate department is aligned.

Barcelona

• Managing 7 sales coach for 6 different markets and CDT (UKI, SP, IT, FR, TK, AR, Int CDT-customer development team).
• Focused on ensuring the compliance of GoDaddy sales and quality objectives (Participating in Call calibrations, assuring all teams are aligned)
• Identify individual and team training needs
• Work closely with stakeholders (HR, PCP, WFM, IT) and with business leaders (Directors, Heads, VP)
• Supervise the daily activity of the team, guiding them to reach monthly targets.
• Monitoring performance, training and development, and making recommendations for improvements.

Barcelona

• Responsible for meeting sales goals and helping Spanish customers with technical issues within inbound and outbound calls. B2B; B2C; B2B2C.
• Achieved an average of 18.000$ in total sales every month (Overachieving sales target (150% vs target) in the last 3 quarters).
• Constant 40% conversion rate (vs 20% target).
• Winner of Best Net New revenue and Best Revenue per call 9 months in a row.
• Identify new sales opportunities and account management.
• Becoming a o365 expert. Being a top seller of the product within all teams

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

• Developing a solid a trusting relationship with key customer of the newspaper.
• Managing communication between key clients and internal teams.
• Negotiating contracts with the clients and establishing a timeline of performance.
• Reduce paper work by 50% by converting all accounting procedures to an electronic format

Master In Financial Management And Management Control, Business Administration

Bachelor Of Business Administration - Bba, Educational Leadership And Administration, General

Grado En Administración Y Dirección De Empresas, Marketing