Juan T. Santiago Email and Phone Number
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VALUE PROPOSITION► I am highly effective in operations leadership, with extensive experience supporting executive leaders, project teams, and functional managers in the healthcare industry.► My success is driven by my ability to build strategies that deliver results across the areas of Operations, Facilities, Information Technology, and Human Resources.SUMMARY► Engaging Operations Manager possessing a winning blend of leadership, skill in relationship management, and practical experience. Offers broad experience in multiple areas, including the RFP process, working with vendors, and leading teams.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning team talent and effort with organizational objectives.LEADERSHIP HIGHLIGHTS★ Launched a business that provides accessibility and mobility solutions to agencies that care for people with disabilities, developing a business plan and building a team of six professionals.★ Supported the Executive Director anddirected all Health Information Technology initiatives at Millennium Collaborative Care, which improves the delivery of healthcare for Medicaid patients across the eight counties of Western New York.★ At MCC, supported the location and maintenance of space for three regions on behalf of the organization, facilitating contracts, lease agreements, and rental agreements.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Operations Management, Program Management, Project Management, Facilities Management, Information and Technology Systems, Team Leadership, RFP Process, Vendor Relationships, Budget Administration
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PresidentCaring Environments Sep 2007 - PresentWestern New YorkPioneered the launch and continued leadership of this business that provides accessibilty and mobility solutions to agencies that care for people with disabilities, developing a business plan and securing status as an S-corporation. Navigated the business to profitability, building a team of six professionals and securing agreements with key clients that include People Inc., Aspire, Elderwood Health Plan, Kalos, and Heritage Ministries, as well as private entities. Assumes a lead role in business development and regulatory compliance.Serves as a trusted advisor and subject matter expert, providing guidance and direction to clients seeking disability solutions, resulting in the recommendation and sale of a broad product portfolio that includes stair lifts, wheelchair lifts, ramps, and ADA accessible bathrooms.Coordinates and leads training to end users to strengthen awareness and skill in the full range of features and functionality for all solutions and equipment.Established all necessary infrastructure and frameworks to support operations, including lines of credit with vendors, marketing collateral, brochures, and a public-facing website.Participates in the bid process, reviewing architectural drawings and developing proposals.Orchestrates compliance audits on all completed work to ensure adherence to ADA requirements and specifications.
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Board MemberWestern New York Independent Living Jun 2018 - PresentBuffalo -
Administrative DirectorMillennium Collaborative Care, Pps Jul 2016 - May 2017Buffalo/Niagara, New York Area★Supported the Executive Director, overseeing clinical integration activities and directing all Health Information Technology initiatives.★Served in the MCC Delivery System Reform Incentive Program (DSRIP) PMO, supporting a New York State Medicaid reform initiative to reduce unnecessary emergency room visits and hospital readmissions; directs the Project Advisory Committee, comprised of 26 member organizations representing 10 organizational categories.★Supervised the DSRIP team, administering reporting to the State Department of Health, as well as the implementation of health information technologies and enterprise software solutions.★Managed all organizational communications, including the website, Intranet, social media engagement, and video and radio content.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT MILLENNIUM COLLABORATIVE CAREMillennium Collaborative Care is an organization dedicated to improving the delivery of healthcare for Medicaid patients across the eight counties of Western New York. -
Director Of OperationsMillennium Collaborative Care, Pps Apr 2015 - Jul 2016Buffalo/Niagara, New York Area★Represented Millennium Collaborative Care and Erie County Medical Center in all engagements with the New York State Department of Health, maintaining compliance with requirements for attestations, contracts, and other documents.★Supported the location and maintenance of space for three regions on behalf of MCC, facilitating contracts, lease agreements, and rental agreements.★Maintained responsibility for meeting all facilities needs, including networking, furnishings, and maintenance.★Developed a list of authorized personnel that was submitted to the New York State Department of Health, OMIG, and New York State Office of Insurance Programs.★Facilitated a workforce planning strategy to support DSRIP, assessing the capabilities of contract staffing organizations.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT MILLENNIUM COLLABORATIVE CAREMillennium Collaborative Care is an organization dedicated to improving the delivery of healthcare for Medicaid patients across the eight counties of Western New York.
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Assistant Vice President Of Hospital ServicesEcmcc May 2013 - Apr 2015Buffalo/Niagara, New York Area★Responsible for the planning and execution of behavioral health, long term care projects, and special projects; key initiatives included a review of overtime and the use of special union rules, as well as an evaluation of transportation needs that resulted in the retention of an outside contractor for patient transportation services.★Directed the operations of the Terrace View Nursing Home, Transitional Care unit, Behavioral Health Programs, and other areas.★Administered the organization’s RFP process.★Led audits to ensure compliance with Joint Commission standards across all hospital departments.★Managed the DSRIP project in 2012, submitting the DSRIP application, Interim Access and Assurance Application, and Planning Design Grant.★Served as the Chair for the JC Environment of Care Committee, and as a member of the Western New York Hospital Disaster Committee.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ERIE COUNTY MEDICAL CENTER CORPORATIONECMC is a verified Level 1 Adult Trauma Center by the American College of Surgeons, designated a Level 1 Adult Trauma Center by the NYS Department of Health, as well as a regional center for burn care, behavioral health services, transplantation, medical oncology and head & neck cancer care, and rehabilitation. -
Assistant Vice President Of Support And Hospital ServicesErie County Medical Center Jun 2009 - Apr 2013Buffalo/Niagara, New York Area★Maintained authority over the Environmental Services Department, Transportation Department, Mail and Messenger Department and Laundry Department, supervising 350 employees in union environments.★Improved patient satisfaction scores by at least 50% while reducing overtime from 1000 hours per pay period to zero, generating $500K in annual savings.★Enhanced the timeliness of delivery and increased internal customer satisfaction by outsourcing mail and messenger functions.★Debuted an environmental improvement program for measuring the cleanliness of hospital surfaces; improved scores to above industry averages.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ERIE COUNTY MEDICAL CENTER CORPORATIONECMC is a verified Level 1 Adult Trauma Center by the American College of Surgeons, designated a Level 1 Adult Trauma Center by the NYS Department of Health, as well as a regional center for burn care, behavioral health services, transplantation, medical oncology and head & neck cancer care, and rehabilitation.
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Operations Manager/Assistant AdministratorErie County Medical Center 2008 - 2009Erie County Home.
Juan T. Santiago Skills
Juan T. Santiago Education Details
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Health Services Administration -
Health And Human Services
Frequently Asked Questions about Juan T. Santiago
What company does Juan T. Santiago work for?
Juan T. Santiago works for Caring Environments
What is Juan T. Santiago's role at the current company?
Juan T. Santiago's current role is Seasoned Operations Executive.
What is Juan T. Santiago's email address?
Juan T. Santiago's email address is js****@****cmc.edu
What is Juan T. Santiago's direct phone number?
Juan T. Santiago's direct phone number is +171663*****
What schools did Juan T. Santiago attend?
Juan T. Santiago attended D'youville College, University At Buffalo.
What skills is Juan T. Santiago known for?
Juan T. Santiago has skills like Healthcare Management, Hospitals, Healthcare, Quality Improvement, Hipaa, Healthcare Information Technology, Jcaho, Emr, Physician Relations, Meditech, Patient Safety, Medicare.
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