Juan Francisco Tulliani Email & Phone Number

Italia

Functional and technical knowledge of the company’s application ecosystems across different regions (NA / EU / APAC), as well as the interactions between their components.Research and monitoring of any real or potential issues that may affect the company’s applications.Proposing improvements to address issues of any kind at various levels, including automated testing.Taking preventive actions to enhance the performance and availability of individual components and/or applications.

Italia

Owner of a small and cozy family-run Bed & Breakfast ❤️

Rosario, Santa Fe, Argentina

Major Global-Scale Application: Served as a sr functional analyst and advisor for project management and leadership.Sr ServiceNow Functional Advisor: Acted as a sr functional advisor for the Product Owner layer, bridging communication between the development team and business stakeholders.Product Owner Support: Assisted the Product Owner in functional, usability, testing, and technical matters.Requirements Gathering and User Stories: Collected requirements, created user stories, and managed the backlog.Internal Testing and UAT Coordination: Coordinated internal testing and User Acceptance Testing (UAT), and managed incident/bug backlog.Release Documentation and User Training: Prepared release documentation and conducted user training sessions.Troubleshooting: Resolved issues related to users' tools.Working with: US/Ireland/India/Philippines/Argentina team units.

Rosario, Santa Fe, Argentina

Mid-Range Global Application Development: Collaborated with business units to migrate and develop new solutions tailored to their needs.Functional and Technical Assessments: Conducted assessments to align solutions with business requirements and technical specifications.ServiceNow Functional Design and Product Ownership: Designed functional aspects of the application under ServiceNow platform and acted as the Product Owner.Platform Integration Planning: Planned and managed integrations across platforms.Continuous Application Enhancement: Utilized DevOps and Agile methodologies to continuously improve the application.Requirements Gathering and User Story Creation: Collected requirements, created user stories, and managed the backlog.Internal Testing and UAT Coordination: Coordinated internal testing and User Acceptance Testing (UAT), and managed incident/bug backlog.Release Documentation and User Training: Prepared release documentation and conducted user training sessions.Troubleshooting: Addressed and resolved issues related to users experience.Working with: US/Philippines/Argentina team units.

Rosario, Santa Fe, Argentina

RTC, Rational Doors, Insight Support.ServiceNow Support and Admin Roles.Initiative Coordinator.

Rosario, Santa Fe, Argentina

Analyst / Sr. Developer C/C++/Pro*C/SQL/Tuxedo for Telefónica de España

Totoras, Santa Fe, Argentina

Responsible for internal/external publications and graphic design for production components.