* Engage with vendors/clients regarding billing adjustments* Review and approve invoices* Work closely with project staff in the field* Maintain all project related billings* Send reminders for payments and contact customers if needed* Follow up with vendor/client requests* Put together reports for executives and senior managers* Prepare journal entries of adjustments to billings* Manage accounting records, recording all new payments, balances, customer information etc.* Check payments for accuracy, including cash and online payments* Keep all customer account information up to date and manage any problems* Issue bills and invoices and send to customers via available channels (physically or via email or another digital system)* Assemble all needed information for bills receivable calculation* Release periodical customer account statements* Check for billing data accuracy and fix any errors as needed* Help customers and manage complaints, including those regarding billing

• Utilize CSG, Einstein, Payment Tech, Catalyst, Cybersource and more to help with addressing all customers concerns. • Collaborate with agents to appropriately credit and debit client accounts. • Prepares daily and monthly operating reports for management. • Places orders to correct and adjust billing errors and inconsistencies. • Identify resolutions to monitor and provide revenue recovery daily leading to transfer adjustments • Payment refunds of over payments • Payment research for misapplied payments • Customer service ticket support related to payments, equipment, and campaigns • Maintains process documentation. • Monitors the Chat Tool daily, ensuring chats are answered in the order they are received and in adherence with performance standards. • Performs error resolution and revenue recovery through correction of codes. • Identifies trends and recommends improvements accordingly. • Explained billing cycles, processes, and prorates effectively to ensure that customers understood their statements. • Corrected discrepancies on customers’ billing statements, and researched customer billing situations as necessary. • When appropriate, followed established escalation procedures to expedite prompt resolution. • Prepared work orders, processes payment information, and attempts to collect delinquent account balances. • Acted as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests. • identified buying signals and asking for the sale, reselling current value or right-size, while delivering a quality customer experience.

-Explained billing cycles, processes, and prorates effectively to ensure that customers understood their statements. -Corrected discrepancies on customers’ billing statements, and researched customer billing situations as necessary. -When appropriate, followed established escalation procedures to expedite prompt resolution.-Prepared work orders, processes payment information, and attempts to collect delinquent account balances.- Acted as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests.-identified buying signals and asking for the sale, reselling current value or right-size, while delivering a quality customer experience.

• Greet all visitors on the service floor• Receive incoming phone calls and transfer to appropriate departments• Create all loaner agreements for dealer plates and obtain the correct documentation• Calculate the customer’s bill using the dealership’s computer system.• Receive cash, checks and credit card payments from customers and record the amount received on the repair order ticket.• Close all invoices in the computer system and file the documentation.

-Retrieved payments and processed returns for the service department-Maintained procedure of completing final cash due letters and issued warranties-Closed completed invoices and filed paperwork to ensure organization across the department.-Answered incoming calls, and emails.- Schedule all future service appointments.

-Receive inbound internet leads and incoming phone calls then follow up with clients in a prompt, courteous manner-Obtain customer information and keep an accurate database-Relay detailed information to prospective buyers via preferred form of communication-Schedule appointments for prospective buyer-Achieve daily and monthly goals