Juan Zurcher Email & Phone Number

Thousand Oaks, Ca 91360

-Installs and repairs facility IT&S equipment and software per HCA and division IT&S standardsand guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products like Office 2016, 365 and WINDOWS 10 and 7 OS as per user inquiries and requests.- Analyzes and provides hands-on support for simple to more complex inquiries. - Logs and tracks problems- Aids and trains users on division and facility technology- Performs… Show more -Installs and repairs facility IT&S equipment and software per HCA and division IT&S standardsand guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products like Office 2016, 365 and WINDOWS 10 and 7 OS as per user inquiries and requests.- Analyzes and provides hands-on support for simple to more complex inquiries. - Logs and tracks problems- Aids and trains users on division and facility technology- Performs preventative maintenance- Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software• Participates in meetings and continuing education to improve individual, departmental andorganizational performance• Adheres to and supports HCA IT&S standards, policies and procedures• Maintains and protects confidentiality with regard to all aspects of patient care and employee information• Adheres to Code of Conduct and Mission & Value Statement• User security training provided when they receive a new or upgraded Mobile Device- Performs facility-based moves, adds, and changes (MACs), as needed-Use WebEx Teams, Dameware, Admin Tool, RDP, to communicate to user and remote into Desktops and Laptops. Show less

1011 Rancho Conejo Drive

• Provided application support LEVEL II Via remote assistance to Field Sales Executives, Managers and Reps, Medical Liaison residing all over USA and Canada. • Software supported: Custom CRM application (Compass, Veeva) on Vista and Windows 7.

Thousand Oaks, California

• Provided remote assistance & application support to Field Sales ALL Levels, Medical Liaison and Biostatisticians. • Security and Storage Tools used and Supported: Symantec Antivirus, Bit Locker, Connected Backup Agent Malwarebytes. Incident Management Tools: Service Now, ISM, Peregrine and Vantive.• Network Tools and Items supported: SCCM, Windows Remote Assistant, Microsoft Lync; VPN, Home or Field Wireless, WAN or Wired connectivity; NIC, TCP/IP, User’s Router, ISP… Show more • Provided remote assistance & application support to Field Sales ALL Levels, Medical Liaison and Biostatisticians. • Security and Storage Tools used and Supported: Symantec Antivirus, Bit Locker, Connected Backup Agent Malwarebytes. Incident Management Tools: Service Now, ISM, Peregrine and Vantive.• Network Tools and Items supported: SCCM, Windows Remote Assistant, Microsoft Lync; VPN, Home or Field Wireless, WAN or Wired connectivity; NIC, TCP/IP, User’s Router, ISP FIOS-DSL-Cable Modem device. • Hardware Supported : HP Notebooks, iPads, HP and Epson Printer-Scanners, Samsung Monitors, Infocus LCD Projectors and other peripherals. iPhones. • Software supported: Custom CRM application, Global Remote Access, HP Connection Manager, Outlook, Microsoft Office 2007, Concur, Kronos-Time Card, Adobe Acrobat PDF reader and editor. OS Supported: Windows Vista, 7, XP and 2000 on the most common Browsers. Show less

United States And Mexico

• Data migrated from the retired computers (3-4 Units simultaneously) to a Snap Server. Joined imaged PC to the new domain. Worked under a Windows 2000/Novel Network Environment• Troubleshooting of TCP/IP, System, application and hardware issues. • Security and Storage: Virus Patched. Backup: Data retrieved. • Profile & Outlook 2002 /Exchange box configured, and user particular Applications/peripherals installed to the new or upgraded Deployed PC Dell desktop or Laptop… Show more • Data migrated from the retired computers (3-4 Units simultaneously) to a Snap Server. Joined imaged PC to the new domain. Worked under a Windows 2000/Novel Network Environment• Troubleshooting of TCP/IP, System, application and hardware issues. • Security and Storage: Virus Patched. Backup: Data retrieved. • Profile & Outlook 2002 /Exchange box configured, and user particular Applications/peripherals installed to the new or upgraded Deployed PC Dell desktop or Laptop, including VPN/Dialer. • Additional Support and user education provided after Deployment was accomplished. Show less

Camarillo, Ca

• Deployment of Norton Antivirus 2003 and Imaging Software installations • Outlook 2000/Exchange configuration and performance check done on several workstations with Windows 98 & 2000 operating systems for a mid size Company, to improve security. • NT/Exchange Server tasks performed to insure proper functionality. • Backup data and troubleshoot or repair under latest Windows platforms. Upgraded to Windows 2000, provided patches and hardware driver upgrades for video, memory… Show more • Deployment of Norton Antivirus 2003 and Imaging Software installations • Outlook 2000/Exchange configuration and performance check done on several workstations with Windows 98 & 2000 operating systems for a mid size Company, to improve security. • NT/Exchange Server tasks performed to insure proper functionality. • Backup data and troubleshoot or repair under latest Windows platforms. Upgraded to Windows 2000, provided patches and hardware driver upgrades for video, memory, floppy, and power supply. PC maintenance. Show less

Santa Barbara, California

• Responsible for Setup and troubleshooting of software, network, & hardware issues on laptops and desktops (IBM, Gateway, Dell) including operating systems (Windows 2000 SP2, NT, & XP). • Server Level: Active Directory: password, account and security issues. Windows NT SP6, 2000 SP 2, Novel. McAfee AV. Ghost used to create & distribute images. Maintained PC inventory control.• Applications supported: MS Office 2000-Outlook, , Adobe Acrobat Reader, Exceed 7.0 and 6.2, Corporate Time… Show more • Responsible for Setup and troubleshooting of software, network, & hardware issues on laptops and desktops (IBM, Gateway, Dell) including operating systems (Windows 2000 SP2, NT, & XP). • Server Level: Active Directory: password, account and security issues. Windows NT SP6, 2000 SP 2, Novel. McAfee AV. Ghost used to create & distribute images. Maintained PC inventory control.• Applications supported: MS Office 2000-Outlook, , Adobe Acrobat Reader, Exceed 7.0 and 6.2, Corporate Time, Netscape, WinZip 8.1, VPN Fiberlink GR Dialer 3 versions, Nortel VPN Extranet Client, OIM. • Hardware Supported: PCMCIA cards, Internal Cards, Memory, Hard Disks, and Peripherals. • Miscellaneous: Enforced PC Warranty process. LADP used as work order tracker. Patch Cabling installed Show less

Ventura County, California

Several Desktop Suport positions.Computer and Network Jobs performed including: Calls from computer users, Creation and follow-up of service requests. Troubleshooting issues, use of tools and resolution provided at User's cubiclesIndependent contracts with the following Companies in Camarillo, CA (Unless otherwise described): Verizon Internet Cable Modem Service Support MAY 2001 to NOV 2001Harris Corp JUL 2000 to MAR 2001Ericsson Corp APR to JUNE 2000… Show more Several Desktop Suport positions.Computer and Network Jobs performed including: Calls from computer users, Creation and follow-up of service requests. Troubleshooting issues, use of tools and resolution provided at User's cubiclesIndependent contracts with the following Companies in Camarillo, CA (Unless otherwise described): Verizon Internet Cable Modem Service Support MAY 2001 to NOV 2001Harris Corp JUL 2000 to MAR 2001Ericsson Corp APR to JUNE 2000 (GOLETA, CA) Morris & Morris Computer Systems Management FEB to MAR 2000 Show less

High School, Junior And Senior High School

Activities and Societies: Part of the Agriculture Group (Crop and Live stock Farming)- Member of the English Club- Chess Tournament.

Network Technician, Network + Certification, Certification

Learned to managing, maintaining, troubleshooting, operating and configuring basic network Infrastructure

Bachelors, Science - Agronomy And Crop Science

Activities and Societies: Innovattive Education System implemented, Three Modules per year, One Professor acting as Moderator with other.

A+ Certification, Computer Technician

Self- Educated sponsored by Unisys

Social Project, Agronomy

Activities and Societies: Social Service project, about The Commercialization of Horticulture products, UAC Delicias, Chihuahua I was not.