Jose S. J. Email & Phone Number

Stans, Ch

• Lead Digital Transformation: Directed implementation of cloud technologies (VMware, Microsoft Azure, container technologies) and AI, reducing client licensing and device expenses by 30% while improving productivity and workforce conditions.• Ensure Business Continuity: In Q1 2020, led rapid transition to remote work for 800+ employees, ensuring seamless operations within three weeks and minimizing financial impact.• Optimize IT Service Delivery: Built and grew a team with End User and Infrastructure Management orientation, overseeing adoption of Matrix42 Service Management System, especially focused in the ticketing system, knowledge base and KPIs, slashing response and resolution times from one week to four hours (a 90% improvement) significantly enhancing user experience and optimizing operations efficiently.• Manage Complex Projects & Budgets: Orchestrated upgrades and implementation projects with a multinational team (US, Mexico, Canada, Germany, South America), enhancing operational efficiency while overseeing a yearly budget of $2.5 million.• Drive Cost Savings: Achieved no less than 20% annual savings on average in infrastructure purchases through effective negotiation and strong vendor relationships.• Establish Governance & Security: Implemented, managed, and improved IT policies and guidelines for the Region in charge, encompassing employee safety, cybersecurity, physical security, and IT operations, based on ITIL v4, industry standards, and the company's Information Security Management System (ISMS).

Houston, Texas, Us

• Built, grew and managed IT team across multiple U.S. states, maintaining infrastructure and service management applying ITIL standards.• Spearheaded Spiceworks ticketing system implementation, enhancing user support across five offices.• Restructured IT operations with Cloud technologies, empowering 200+ employees to work seamlessly in-office or remotely.• Collaborated with firm's leadership to strategize IT requirements.• Cultivated strong vendor relationships to secure optimal solutions and pricing.

• Managed IT consultancy services for MSP clients, focusing on AWS and VMware solutions.• Configured Amazon WorkSpaces and VMware Horizon View clients to enhance remote work capabilities and productivity.• Provided tailored IT solutions based on thorough assessments of clients' needs.• Implemented monitoring, cloud and storage servers, as well as Domain Controllers with Active Directory and email servers to optimize data management and user authentication processes.• Led a team of four system administrators, ensuring efficient project delivery and client satisfaction.• Delivered substantial cost savings for clients by implementing strategic technology solutions and negotiating with vendors.

Houston, Tx, Us

• Administered servers, ensuring optimal performance, security, and reliability.• Provided Tier 2 and Tier 3 support for escalated helpdesk issues, resolving complex technical problems efficiently.• Implemented and maintained server infrastructure, including installation, configuration, and troubleshooting of hardware and software.• Managed user accounts, permissions, and access controls across multiple systems and platforms.• Conducted regular system audits and proactive maintenance to minimize downtime and optimize performance.

Tampa, Florida, Us

• Provided end-user system and equipment training.• Managed inventory of cell phones, laptops, and peripherals.• Recorded activities in tracking system for accurate records.• Installed new desktop systems and migrated data.• Mentored employees and provided constructive feedback.• Delivered Tier 2 and Tier 3 support for problem diagnosis and resolution.