David Juarez Email and Phone Number

- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.- Resolve issues escalated by technicians and engineers- Ensure data is handled, transferred or processed according to legal and company guidelines- Provide support and guidance to stakeholders - Assist in Control costs and budgets regarding IT systems- Travel to all stations when necessary.- Plays a significant role in long-term planning, project status reporting, and implementing change control processes.- Works closely with Executive team members on other special planning and departmental projects.- Addressing operational concerns and issues, monitoring overall station performance- Analyzing training needs/requirements- Excellent interpersonal communication and organizing skills to coordinate project activities

- Improved cyber security through proper application of technologies and policies- Instituted the creation of a business intelligence reporting system to improve insight and operational visibility for executive management- Travelled regularly, working on-site with business and IT users for installation, setup and configuration of software and infrastructure components- Partnered with developers to automate manual processes, saving time and money while decreasing errors- Performed quality assurance, system integration and user acceptance testing to facilitate on-time, on-budget system implementation for over 2,000 global users

- Maintained the office and warehouse performance of multiple facilities in order to meet the needs of clients- Oversaw operations in order to maintain compliance with Federal Aviation Administration (FAA), Customs and Border Protection (CBP), Transportation Security Administration (TSA), and Department of Homeland Security (DHS) laws and regulations

- Created and implemented SOPs in order to meet KPIs for assigned airline account- Acted as direct liaison between airline representatives and handling management

- Interfaced with customers on various levels, ensuring accurate and timely movement of cargo to meet KPIs- Created schedule for the office and warehouse to avoid times of insufficient staffing

- Facilitated the sorting and accurate distribution of international mail in accordance with United States Postal Service (USPS) regulations- Properly allocated personnel to ensure the timely arrival of mail at the designated aircraft for transport

- Routed inbound and outbound air freight shipments to their destinations by performing all required documentation tasks using the customer’s in house computer system, including the Automated Air Manifest System (AMS) and the Automated Air Export System (AES)- Accepts and checks air way bills against customs and other regulatory agency requirements such as cargo screening