📌 Product Management & Strategy• Define and communicate product vision and roadmap, aligning with customer needs, market trends, and strategic goals• Translate customer needs into PRDs and maintain a prioritized backlog based on feedback, feasibility, and business value• Collaborate with customers for product demos and onboarding, gathering insights to enhance user experience and drive adoption• Develop and integrate strategies for product growth, customer retention, support, and partnerships to maximize impact📌 Project Management & Coordination• Coordinate with cross-functional teams including UX, engineering, QA, product, and customer support to set timelines, manage risks, and meet project goals• Prioritize features using revenue, growth metrics, and backend logs to support business objectives• Lead feature releases and enterprise project implementations, customizing solutions for customer success• Lead SCRUM events (Stand-Ups, Sprint Planning, Reviews) to ensure agile execution and feature delivery• Partner with engineers and vendors to monitor infrastructure, optimizing cost-efficiency and performance📌 Quality Assurance (QA) Leadership• Lead manual and automated testing strategies (functional, regression, exploratory, load, API) to ensure robust product quality• Implement QA strategies for Requirements Analysis, Test Planning, and Test Case management to improve efficiency• Manage test environments and conduct performance/API testing to ensure system scalability, reliability, and security• Oversee release management, delivering high-quality software on time• Report product metrics to the CEO and collaborate cross-functionally to identify and resolve issues

📌 Product & Project Management• Built and led a high-performing Solution Delivery team, including Customer Success and Solution Engineers across multiple regions (Bangladesh, South Africa, Turkey, Egypt, USA)• Collaborated with clients to gather and analyze requirements, defining product and project scope, objectives, and deliverables• Translated business needs into BRDs, PRDs, and Technical Specifications for enterprise solutions• Initiated and led project/product kick-offs, established timelines, and allocated resources across design, engineering, QA, and delivery teams• Led Scrum ceremonies—daily stand-ups, sprint planning, reviews, and retrospectives—ensuring smooth, iterative product and project delivery• Developed detailed roadmaps and project plans, managing timelines, resources, risks, and budgets to achieve successful execution and delivery• Coordinated cross-functional teams to address post-launch issues, conducting root cause analysis and implementing timely resolutions• Partnered with Customer Success to create support documentation, ensuring seamless product adoption and customer satisfaction📌 Quality Assurance (QA) Leadership• Developed and led end-to-end QA strategy, integrating manual and automated testing within SDLC and STLC for comprehensive test planning, execution, and coverage• Architected automation frameworks using Cypress, JMeter, Jenkins, and CI/CD tools to streamline release cycles and improve test efficiency• Conducted API testing with Postman, ensuring reliable backend functionality and seamless system integration• Led performance and load testing to ensure scalability and optimize system performance• Monitored QA metrics, reporting test coverage, defect rates, and resolution timelines to U.S. C-level stakeholders• Managed defect tracking and resolution, enhancing product quality through structured defect management• Mentored and developed the QA team, overseeing hiring, technical guidance, and performance assessments

📌 Product & Project Management• Built and led a high-performing Solution Delivery team, including Customer Success and Solution Engineers across multiple regions (Bangladesh, South Africa, Turkey, Egypt, USA)• Collaborated with clients to gather and analyze requirements, defining product and project scope, objectives, and deliverables• Translated business needs into BRDs, PRDs, and Technical Specifications for enterprise solutions• Initiated and led project/product kick-offs, established timelines, and allocated resources across design, engineering, QA, and delivery teams• Led Scrum ceremonies—daily stand-ups, sprint planning, reviews, and retrospectives—ensuring smooth, iterative product and project delivery• Developed detailed roadmaps and project plans, managing timelines, resources, risks, and budgets to achieve successful execution and delivery• Coordinated cross-functional teams to address post-launch issues, conducting root cause analysis and implementing timely resolutions• Partnered with Customer Success to create support documentation, ensuring seamless product adoption and customer satisfaction📌 Quality Assurance (QA) Leadership• Developed and led end-to-end QA strategy, integrating manual and automated testing within SDLC and STLC for comprehensive test planning, execution, and coverage• Architected automation frameworks using Cypress, JMeter, Jenkins, and CI/CD tools to streamline release cycles and improve test efficiency• Conducted API testing with Postman, ensuring reliable backend functionality and seamless system integration• Led performance and load testing to ensure scalability and optimize system performance• Monitored QA metrics, reporting test coverage, defect rates, and resolution timelines to U.S. C-level stakeholders• Managed defect tracking and resolution, enhancing product quality through structured defect management• Mentored and developed the QA team, overseeing hiring, technical guidance, and performance assessments

📌 Product & Project Management• Directed product and project lifecycles from requirements gathering to release, aligning with customer needs and business goals• Created detailed project plans with schedules, resource allocation, and risk assessments to ensure on-time delivery• Led Agile processes by facilitating daily stand-ups and sprint planning, monitored progress, prioritized the product roadmap, and made trade-offs• Defined user stories, prioritized backlog items, and coordinated with design, engineering, QA, and delivery teams to optimize development and meet product and project requirements• Communicated key metrics and updates to U.S. C-level executives, enabling informed, strategic decision-making• Managed a global cross-functional team across regions, overseeing recruitment, development, and performance to drive success in diverse B2B, B2C, and consumer products📌 Quality Assurance Leadership• Developed and implemented a robust test strategy, plan, and QA processes to define test methods and conduct functional and non-functional testing for timely, high-quality software delivery within budget• Converted business requirements into detailed test cases, test sets, and runs to enhance test coverage while maintaining test environments for optimal performance• Collaborated with cross-functional teams to troubleshoot issues, conduct root cause analysis, and implement scalable test automation solutions• Communicated with global engineering, product, sales, and support teams regarding project capabilities, limitations, and release iterations to ensure alignment throughout the SDLC and STLC• Tracked and updated the CEO on key QA metrics, including test coverage, defect pass rates, defect severity, and resolution time, to ensure alignment with the company’s strategy• Conducted training programs to promote best practices and enhance team expertise

• Established and evolved formal QA processes, ensuring team compliance.• Reviewed business requirements, resolving queries with the Product Manager.• Acted as the primary QA contact for releases, providing QA services and coordinating resources.• Led and mentored a global QA team.• Defined test methods and developed test plans to validate software accuracy and reliability under various conditions.• Conducted both functional and non-functional testing.• Developed, reviewed, and executed test cases, sets, and runs.• Managed and maintained test environments and configurations.• Communicated effectively with software engineers on limitations, capabilities, performance requirements, and hardware changes.• Designed and implemented automated test modules.• Participated in troubleshooting and technical customer support.• Collaborated across departments on product design and tools.• Organized and conducted internal training to strengthen team skills.• Reported QA status to the CEO to ensure alignment with company strategy.

• Plan, organize, document and lead a testing effort on assigned project/s.• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources.• Represent QA and participate in project planning sessions to understand business requirements.• Lead and mentor QA team members.• Develop and execute test cases, scripts, plans and procedures.• Lead testing kick-off meetings, test case review and defect root cause analysis sessions.• Foster and maintain relationships with Functional, Development, and Business stakeholders.• Develop testing assignments and monitor progress to ensure meeting aggressive schedules.• Design, develop, and maintain appropriate test documentation including Test Plans, Test Strategy, Test Cases, Test Sign-off notes and matrix.• Provide detailed analysis and trends on defects discovered in various testing phases.• Actively engage with the Functional and Development teams to re-create and correct defects.• Drive identification and implementation of ideas for team and process improvement.• Responsible for status reporting on daily, weekly and monthly basis to stakeholders.• Participate in evaluation and review discussion of QA artifacts and process to implement them as part of QA organization goal.• Take part in interviewing process and recommend candidates for hire.

• Plan, organize, document and lead a testing effort on assigned project/s.• Act as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources.• Represent QA and participate in project planning sessions to understand business requirements.• Develop and execute test cases, scripts, plans and procedures.• Foster and maintain relationships with Functional, Development, and Business stakeholders.• Develop testing assignments and monitor progress to ensure meeting aggressive schedules.• Design, develop, and maintain appropriate test documentation including Test Plans, Test Strategies, Test Cases, Test Sign-off notes and matrix.• Provide detailed analysis and trends on defects discovered in various testing phases.• Actively engage with the Functional and Development teams to re-create and correct defects.• Drive identification and implementation of ideas for team and process improvement.• Responsible for status reporting on a daily, weekly and monthly basis to stakeholders.

• Analyze, verify and validate business requirements.• Prepare and execute test plan and test cases.• Perform the functional test, usability test, browser compatibility test, smoke test, regression test, black box test, load test and white box test. • Log bugs, verify bug fixes, and drive investigations with the development team.• Carry out project coordination & communication across the board to ensure the successful launch of features.• Performance monitoring and acceptance testing of the projects. • Develop & refine specification documents for game features.• Compile feedback from producers and co-workers and create action plans.

• Requirement collection, analysis and propose suggestions for different modules.• Prepare test plan and test cases for the modules.• Set up black box testing, regression testing and release testing for multiple projects.• Log bugs, verify bug fixes and drive investigations with the development team.• Develop and maintain release procedures.• Perform final qualification of software releases and write release notes.• Document test and release procedures.• Prepare status reports of the team.• Develop and maintain software test infrastructure and test result reporting framework.• Design and develop an automated regression testing system using Cruise Control & NANT in .Net environment.

• Requirement collection, analysis and preparing mock up design.• Project time scheduling and task distribution.• Develop SharePoint WebParts.• Writing setup and configuration script for the service.• Develop & maintain release notes for the software release.• Software Release and delivering presentation on the released product.