Wong Chun Kiat Email & Phone Number

Bedok, East Region, Singapore

Singapore

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and… Show more
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Singapore

We are a dynamic and rapidly growing crypto startup committed to revolutionizing the digital currency landscape. Our mission is to make blockchain technology accessible to everyone and drive widespread adoption of cryptocurrencies.With data-driven insights and growth hacking techniques, I identify untapped opportunities, optimise our marketing and.

11 Eunos Rd 8, #07-02 Lifelong Learning Institute, Singapore 408601

Follow-up on desktop, network, and application issues and troubleshoot systems in a timely manner to minimize system downtime as well as provide technical support for unresolved issues brought to attention.Required to provide support standby to EduCLaaS customers,Configure and provide network connectivity for all PCs, printers, and applications.Assist in.

11 Eunos Rd 8, #07-02 Lifelong Learning Institute, Singapore 408601

• Shaping the skills, minds, and careers and have the ability to inspire and support the learners as they discover their passion and drive in achieving superior learning experience and successful skills outcome.
• Support blended learning journey for our learners to achieve superior learning experience and successful skills outcome
• Learner’s liaison and support on learning plan, schedules, administration etc
• Motivate, facilitate & support learning journey to deliver personalized… Show more Shaping the skills, minds, and careers and have the ability to inspire and support the learners as they discover their passion and.
• Motivate, facilitate & support learning journey to deliver personalized blended learning experience with a successful outcome
• Involve as a mentor in learning delivery

Singapore

• 1. Provide guidance to learners on tools related on access and configuration/setup in one of the following courses:
• System Management Courses – Microsoft eLearning, Learn on Demand etc
• Workplace Learning – Teams, Power Automate etc2. Provide support both online and Face to face. For face-to-face engagement schedule appointments with learners3. Provide basic support on usage of Edx, Webex, and.
• Workplace Learning – Teams, Power Automate etc2. Provide support both online and Face to face. For face-to-face engagement schedule appointments with learners3. Provide basic support on usage of Edx, Webex, and.

Singapore

Generate daily sorting reportInventory stocktake

Developed an intranet web application, comprising of company's projects based on HTML, PHP/MySQL, jQuery

Advanced Certificate, It Infrastructure, Competent

Certificate In Logistics Operations, Logistics, Materials, And Supply Chain Management

Computer Science, Digital Systems Security

Activities and Societies: UOW Student Council Did not graduate

Information Technology, It Security

Activities and Societies: IT Security Interest Group, Mobile Devices Interest Group, Networking Interest Group, Open Source Interest Group.

Education record

Activities and Societies: IT/AVA Club

Education record

Activities and Societies: ICT Club