• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level • Maintain ownership of cases and follow-up on reported issues until closure and… Show more • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.• Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.• Handle initial classification/ prioritisation of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.• Any Ad-hoc assigned that is relevant to this role. Show less

We are a dynamic and rapidly growing crypto startup committed to revolutionizing the digital currency landscape. Our mission is to make blockchain technology accessible to everyone and drive widespread adoption of cryptocurrencies.With data-driven insights and growth hacking techniques, I identify untapped opportunities, optimise our marketing and acquisition strategies, and drive exponential growth and adoption of our platform and tokenStrategic Planning: Develop and execute… Show more We are a dynamic and rapidly growing crypto startup committed to revolutionizing the digital currency landscape. Our mission is to make blockchain technology accessible to everyone and drive widespread adoption of cryptocurrencies.With data-driven insights and growth hacking techniques, I identify untapped opportunities, optimise our marketing and acquisition strategies, and drive exponential growth and adoption of our platform and tokenStrategic Planning: Develop and execute comprehensive growth strategies to expand our user base, increase engagement, and drive revenue within the crypto community.User Acquisition: Implement innovative tactics to attract new users, including influencer partnerships, referral programs, and targeted advertising campaigns.Retention Optimization: Analyse user behavior and implement strategies to enhance user retention, reduce churn, and increase lifetime value.Community Engagement: Cultivate and nurture a vibrant community around our brand and products through social media, forums, and online communities.Product Optimization: Collaborate with product development teams to identify opportunities for improvement and optimization based on user feedback and market trends.Data Analysis: Utilise data analytics tools to track key performance metrics, identify growth opportunities, and measure the impact of growth initiatives.Experimentation and Iteration: Continuously test new ideas, hypotheses, and strategies through A/B testing and experimentation to optimize growth performance.Industry Research: Stay up-to-date with the latest trends, technologies, and developments in the crypto industry to inform growth strategies and maintain a competitive edge. Show less

Follow-up on desktop, network, and application issues and troubleshoot systems in a timely manner to minimize system downtime as well as provide technical support for unresolved issues brought to attention.Required to provide support standby to EduCLaaS customers,Configure and provide network connectivity for all PCs, printers, and applications.Assist in organizing and configuring network resources.Diagnosing hardware and software problems Installing/configuring new… Show more Follow-up on desktop, network, and application issues and troubleshoot systems in a timely manner to minimize system downtime as well as provide technical support for unresolved issues brought to attention.Required to provide support standby to EduCLaaS customers,Configure and provide network connectivity for all PCs, printers, and applications.Assist in organizing and configuring network resources.Diagnosing hardware and software problems Installing/configuring new computers/telephones Troubleshooting printers/scanners/copiers Show less

Shaping the skills, minds, and careers and have the ability to inspire and support the learners as they discover their passion and drive in achieving superior learning experience and successful skills outcome.• Support blended learning journey for our learners to achieve superior learning experience and successful skills outcome• Learner’s liaison and support on learning plan, schedules, administration etc• Motivate, facilitate & support learning journey to deliver personalized… Show more Shaping the skills, minds, and careers and have the ability to inspire and support the learners as they discover their passion and drive in achieving superior learning experience and successful skills outcome.• Support blended learning journey for our learners to achieve superior learning experience and successful skills outcome• Learner’s liaison and support on learning plan, schedules, administration etc• Motivate, facilitate & support learning journey to deliver personalized blended learning experience with a successful outcome• Involve as a mentor in learning delivery• Any other work relating to the Business Unit. Show less

1. Provide guidance to learners on tools related on access and configuration/setup in one of the following courses:• System Management Courses – Microsoft eLearning, Learn on Demand etc• Workplace Learning – Teams, Power Automate etc2. Provide support both online and Face to face. For face-to-face engagement schedule appointments with learners3. Provide basic support on usage of Edx, Webex, and Internet 4. Identify and escalate the difficult learner queries to… Show more 1. Provide guidance to learners on tools related on access and configuration/setup in one of the following courses:• System Management Courses – Microsoft eLearning, Learn on Demand etc• Workplace Learning – Teams, Power Automate etc2. Provide support both online and Face to face. For face-to-face engagement schedule appointments with learners3. Provide basic support on usage of Edx, Webex, and Internet 4. Identify and escalate the difficult learner queries to Lithan’s team.5. Perform any other assignments requested by Lithan’s team Show less

Generate daily sorting reportInventory stocktake

Developed an intranet web application, comprising of company's projects based on HTML, PHP/MySQL, jQuery