AeroLeads people directory · profile
Justin B. Email & Phone Number
Dura Healthcare and Secure Communications Portfolio Leader
at
Dura Software
1 work email found
@nordic-it.com
2 phones found area 210
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Dura Healthcare and Secure Communications Portfolio Leader
Location
San Antonio, Texas, United States
Who is Justin B.? Overview
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Quick answer
Justin B. is listed as Dura Healthcare and Secure Communications Portfolio Leader at Dura Software, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at nordic-it.com, phone signal with area code 210, and a matched LinkedIn profile for Justin B..
Justin B. previously worked as CEO at Securevideo and CEO at Vertex Systems, Inc.. Justin B. holds Spanish 1, Spanish 2, Spanish 3, Conversational Spanish from Universidad Nacional Autónoma De México - San Antonio.
Company email context
Email format at Dura Software
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{first_initial}{last}@nordic-it.com
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AeroLeads found 1 current-domain work email signal for Justin B.. Compare company email patterns before reaching out.
Profile bio
About Justin B.
Results-driven Executive with extensive experience in delivering strong outcomes in fast-paced growth environments. Demonstrated history of setting direction for organizations to attain clarity of purpose and achievement of segment and corporate goals. Focused on building strong trusting relationships with customers to achieve customer business priorities while concurrently driving revenue within the organization. Visible leader in the organization who speaks directly to difficult messages and builds an engaged organization through caring, accountability, and trust. Experienced decision maker in operational cost management situations generated from merger scenarios or market challenges.
Listed skills include Cloud Computing, Enterprise Software, Leadership, Data Center, and 20 others.
Current workplace
Justin B.'s current company
Company context helps verify the profile and gives searchers a useful next step.
18 roles
Justin B. work experience
A career timeline built from the work history available for this profile.
Ceo
Current
May 2023 - Present
Ceo
Current
May 2023 - Present
Ceo
Current
Jun 2021 - Present
Ceo
Apr 2022 - Dec 2023
Ceo
Aug 2019 - Sep 2022
Ceo
Aug 2020 - Jan 2022
Vice President, Enterprise Support
- Successfully directed a multi-site, multi-product 100M/month revenue business with 300+ employees
- Implemented a Tiered Service Delivery Model to align customer experience to customer value
- Advised Customers on technology platforms to meet business challenges
- Partnered with data scientists to analyze and build a predictive churn model to increase proactivity and retention
- Implemented an Account Planning Model for customers that was adopted throughout the organization
- Implemented a Sales Revenue Play Program to increase revenue and allow Sales to focus on large opportunities
Aug 2015 - Nov 2018
Senior Director, Fanatical Support, Eastern U.S.
- Successfully directed a 25M/month revenue business with 80 employees for east coast based customers
- Implemented a new NPS program that increased response rate and closed loop completion to increase retention
- Implemented an Account Management Guideline/Device Management Guideline standardization project to decrease errors made on customer accounts
- Represented Support and the Customer on the Global Technical Change Board
- Created and implemented a Credit Memo RCA process which reduced credits in the organization
- Implemented a quarterly budgeting plan for business travel to bring cost certainty
Mar 2014 - Aug 2015
Director, Sales And Support, Southeast Region
- Directed both Sales and Support functions for the Southeastern U.S.
- Monthly quota of 232K/month met for the year
- Worked with Marketing to build a marketing and events plan to increase top of funnel opportunities
- Analyzed sales data to set a different course focused on mid-size (rocks) and larger deals (boulders)
- Built strategic, trusting relationships with large opportunity customers that led to growth
- Effectively increased talent levels through performance management
Mar 2013 - Feb 2014
Director, Fanatical Support
- Implemented a consistent quarterly top-grading system (STR) that was implemented throughout the organization
- Accelerated company revenue by focusing on removing roadblocks to bringing devices online
- Organized first Spanish speaking team to support customers in native tongue
- Implemented a new technical support model aligning sysadmins directly with accounts for increased support
- Implemented new processes with Afterhours teams to allow first shift teams to receive less nighttime calls
Jul 2011 - Apr 2013
Director, Afterhours Support
- Rebuilt Intensive and Managed leadership teams
- Restructured US and UK ticket queues to bring support closer to the customer
- Restructured staff schedules to have consistency and fairness for employees and support available to the customer
- Organized APAC business onto 2nd shift to align with customer schedules
- Implemented new entry level team to address standard monitoring alerts and onboarding
Jul 2010 - Jul 2011
Senior Manager - Afterhours Support
Nov 2009 - Aug 2010
Technical Shift Manager (10Pm-8Amcst)
Dec 2008 - Dec 2009
Linux Team Lead
Nov 2006 - Jan 2009
Enterprise Account Manager
Nov 2005 - Nov 2006
Information Technology Director
Loeffler Jonas And Tuggey Llp
- Responsible for development of firm’s technology plan
- Responsible for 85 user network with interconnectivity to three offices
- Administered Windows/Exchange based network along with accompanying phone system
- Migrated network from Novell to Microsoft and e-mail from Groupwise to Exchange
- Rolled out Blackberry server (BES) to integrate with Exchange
- Supported applications associated with time management, billing, and drafting of legal documents
Oct 2001 - Jan 2005
Information Technology Manager
Arter And Hadden
Sep 1998 - Sep 2001
3 education records
Justin B. education
Spanish 1, Spanish 2, Spanish 3, Conversational Spanish
Universidad Nacional Autónoma De México - San Antonio
Maa, Administration - Organizational Development
University Of The Incarnate Word
Ba, American History
Washington And Lee University
FAQ
Frequently asked questions about Justin B.
Quick answers generated from the profile data available on this page.
What company does Justin B. work for?
Justin B. works for Dura Software.
What is Justin B.'s role at Dura Software?
Justin B. is listed as Dura Healthcare and Secure Communications Portfolio Leader at Dura Software.
What is Justin B.'s email address?
AeroLeads has found 1 work email signal at @nordic-it.com for Justin B. at Dura Software.
What is Justin B.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 210 for Justin B. at Dura Software.
Where is Justin B. based?
Justin B. is based in San Antonio, Texas, United States while working with Dura Software.
What companies has Justin B. worked for?
Justin B. has worked for Dura Software, Securevideo, Vertex Systems, Inc., Dbtech, and Fenestrae.
How can I contact Justin B.?
You can use AeroLeads to view verified contact signals for Justin B. at Dura Software, including work email, phone, and LinkedIn data when available.
What schools did Justin B. attend?
Justin B. holds Spanish 1, Spanish 2, Spanish 3, Conversational Spanish from Universidad Nacional Autónoma De México - San Antonio.
What skills is Justin B. known for?
Justin B. is listed with skills including Cloud Computing, Enterprise Software, Leadership, Data Center, Saas, Team Leadership, Security, and Virtualization.
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