Ju C. Email & Phone Number

Kirkland, Qc, Ca

Canada

• Supported R&D chemists, manufacture plants and sales representatives in product development, plant trials, and sales• Characterized various pressure-sensitive adhesive tapes, various tape-related products such as adhesives, backings, and liners• Performed mechanical, adhesion, chemical, rheological tests, using such as tensile and elongation, tear, peel adhesion from various substrates, FTIR, viscometer, and UV weathering machine• Operated and maintained laboratory equipment and apparatus• Produced samples by hydraulic hot press and coating• Set up and conducted tests according to industrial standards• Wrote testing procedures, compiled records and produced reports for experimental results• Assisted in laboratory routines, health and safety measures• Maintained laboratory inventory. Purchased laboratory supplies, materials, accessories, and apparatus• Trained new employees

Montreal, Canada Area

• Resolved customer inquiries and issues through calls, email, and online chats, as well as collaborating with other departments• Reviewed and approved customers' financial requests in accordance with defined policies and procedures

Montreal, Quebec, Canada

- Managed a daily volume of over 35 customer requests by phone, exceeded customer service and satisfaction targets every month over a 5-month period leading to service bonuses being awarded monthly- Implemented a new customer relationship management system, resulting in a 20% increase in customer retention rates and a 20% increase in upsell opportunity- Became the “go-to” person for colleagues, helping them to identify suitable solutions, and mentoring them on how to deliver these to customers in an efficient way

Montreal, Quebec, Canada

- Offered quality service to customers by actively listening to and identifying individual needs, providing relevant products or solutions to meet these needs effectively, and maintaining a minimum of 95% satisfaction rating per month over an entire year of service - Analyzed customer feedback data and identified key areas for improvement, leading to the development and implementation of new customer service policies and procedures that reduced customer complaints by 15%

Trois-Rivieres

• Successfully offered the research strategies and proposed an experimental plan to achieve the experimental work and the writing work. • Managed project progress efficiently for all supervisors by regular meetings and reports.• Achieved one scientific paper submitted to a scientific journal • Presented one oral presentation at Canada chemical engineering conference and several posters in other conferences.

Montreal, Canada Area

• Excellent improved HYP paper quality (e.g. fines separation, water absorption testing, lab paper sheets making and bleaching) by R &D methods .• Published the research results in professional journals and conferences. For example, an article in the journal of Bioresources; an oral presentation in Paperweek Canada (the largest pulp & paper conference in Canada).• Helped clients to understand the benefits of the new technics and provided solutions to clients for applications .

Suzhou, Jiangsu, China

• Tracked orders by calling, answering phones and faxing • Helped with the suppliers' meetings preparation and recording with suppliers • Applied the Systems Applications and Products (SAP) software under the supervision

Google It Support Professional Certificate, Junior It Analyst Program

Entry-Level IT support course - a hands-on IT support program that covers troubleshooting, customer service, networking, operating.

Certificate In Computers And Information Technology

Master’S Degree, Chemical Engineering

Bachelor'S Degree, Chemical Engineering (Pulp And Papermaking)