Ju C. Email and Phone Number
My passion for IT has driven me to pursue new opportunities and develop skills in this field. I recently achieved the Google IT Support Professional Certificate, gaining expertise in networking, operating systems (including Windows & Linux), system administration, and security. Additionally, I am currently pursuing studies in Computers and Information Technology to enhance my proficiency in programming languages such as Java, HTML, CSS, and JavaScript.With a background in chemical engineering, I transitioned into roles within customer service and the chemical industry. These experiences honed my ability to conduct research projects, implement testing/experiments, collect and analyze data, present/document results, manage projects, communicate effectively, and collaborate within a team or independently.Now, I am eager to apply my diverse skill set to a career in IT support, where I can utilize my problem-solving abilities to assist others with their technical issues. I am enthusiastic about continuously learning and growing in the IT field, and I am committed to providing excellent support to help individuals overcome their technical challenges.
Polymer Source Inc.
View- Website:
- polymersource.ca
- Employees:
- 6
-
Research And Development ScientistPolymer Source Inc.Kirkland, Qc, Ca
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Research And Development TechnicianIpg - Intertape Polymer Group Apr 2021 - Apr 2023Canada• Supported R&D chemists, manufacture plants and sales representatives in product development, plant trials, and sales• Characterized various pressure-sensitive adhesive tapes, various tape-related products such as adhesives, backings, and liners• Performed mechanical, adhesion, chemical, rheological tests, using such as tensile and elongation, tear, peel adhesion from various substrates, FTIR, viscometer, and UV weathering machine• Operated and maintained laboratory equipment and apparatus• Produced samples by hydraulic hot press and coating• Set up and conducted tests according to industrial standards• Wrote testing procedures, compiled records and produced reports for experimental results• Assisted in laboratory routines, health and safety measures• Maintained laboratory inventory. Purchased laboratory supplies, materials, accessories, and apparatus• Trained new employees -
Customer Service RepresentativeNzone Media Oct 2018 - Apr 2019Montreal, Canada Area• Resolved customer inquiries and issues through calls, email, and online chats, as well as collaborating with other departments• Reviewed and approved customers' financial requests in accordance with defined policies and procedures -
Utilities Customer Service RepresentativeIo Solutions Contact Center Jun 2018 - Oct 2018Montreal, Quebec, Canada- Managed a daily volume of over 35 customer requests by phone, exceeded customer service and satisfaction targets every month over a 5-month period leading to service bonuses being awarded monthly- Implemented a new customer relationship management system, resulting in a 20% increase in customer retention rates and a 20% increase in upsell opportunity- Became the “go-to” person for colleagues, helping them to identify suitable solutions, and mentoring them on how to deliver these to customers in an efficient way -
Customer Service RepresentativeTtec Jul 2017 - May 2018Montreal, Quebec, Canada- Offered quality service to customers by actively listening to and identifying individual needs, providing relevant products or solutions to meet these needs effectively, and maintaining a minimum of 95% satisfaction rating per month over an entire year of service - Analyzed customer feedback data and identified key areas for improvement, leading to the development and implementation of new customer service policies and procedures that reduced customer complaints by 15% -
Research InternUqtr - Université Du Québec À Trois-Rivières Mar 2016 - Dec 2016Trois-Rivieres• Successfully offered the research strategies and proposed an experimental plan to achieve the experimental work and the writing work. • Managed project progress efficiently for all supervisors by regular meetings and reports.• Achieved one scientific paper submitted to a scientific journal • Presented one oral presentation at Canada chemical engineering conference and several posters in other conferences. -
Visiting Research AssociateFpinnovations Sep 2012 - Aug 2014Montreal, Canada Area• Excellent improved HYP paper quality (e.g. fines separation, water absorption testing, lab paper sheets making and bleaching) by R &D methods .• Published the research results in professional journals and conferences. For example, an article in the journal of Bioresources; an oral presentation in Paperweek Canada (the largest pulp & paper conference in Canada).• Helped clients to understand the benefits of the new technics and provided solutions to clients for applications . -
Internship In Phurchasing DepartmentUpm - The Biofore Company Jul 2008 - Aug 2008Suzhou, Jiangsu, China• Tracked orders by calling, answering phones and faxing • Helped with the suppliers' meetings preparation and recording with suppliers • Applied the Systems Applications and Products (SAP) software under the supervision
Ju C. Education Details
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Npower CanadaJunior It Analyst Program -
Certificate In Computers And Information Technology -
Chemical Engineering -
Chemical Engineering (Pulp And Papermaking)
Frequently Asked Questions about Ju C.
What company does Ju C. work for?
Ju C. works for Polymer Source Inc.
What is Ju C.'s role at the current company?
Ju C.'s current role is Research And Development Scientist.
What schools did Ju C. attend?
Ju C. attended Npower Canada, Mcgill University School Of Continuing Studies, Université De Montréal - Ecole Polytechnique De Montréal, Shaanxi University Of Science And Technology.
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