Justin Cooper Email & Phone Number

United States

Walldorf, BW, DE

• Engagement Lead for select Fortune 500 customers who engage with SAP's Premium Engagement (ActiveAttention/MaxAttention) division. Responsibilities include:
• Leading the Premium Engagement program at multiple customers.
• Analyzing customer situations/requirements for multiple topics (program/prject, IT, architecture, development, infrastructure, operations).
• Planning the Premium Engagement to best serve the customer's situation & requirements for both proactive planned service delivery and reactive services. Collaboration with customer contacts and SAP teams, including.

London, England, GB

• Acting as the full time Customer Success Manager for multiple customers at various stages of implementation (initial/system migration/live) in both cloud (SaaS) and OnPrem environments. Working with customers in.
• Discuss use cases (current/future) for the product and plan workstreams.
• Coordinating with other teams to ensure successful user enablement, technical assistance/configuration, and value realization.
• Maintaining customer satisfaction and conducting Executive Business Reviews to align on goals, deliverables, and key performance indicators with the customer.
• Expediting the resolution to critical issues
• Tracking and pushing feature requests

Walldorf, BW, DE

Acting as the primary contact for high-touch customers under SAP Preferred Success for customers running S/4HANA Cloud Edition. Coordination of reactive and proactive support to assist customers with issues and safeguard their implementation and use of SAP's cloud solutions.Responsibilities included:- Understanding of customer's industries and.

Walldorf, BW, DE

• Working in the SAP North America Center of Excellence (CoE) as a Senior Support Engineer supporting customers on Run SAP Like a Factory (RSLF) topics in Application Operations. Experience including:
• Working on Solution Manager 7.1 and 7.2 on customer systems to implement functionality. Delivery of services such as the Solution Manager Starter Pack (SMSP, completion of the base SOLMAN_SETUP transaction steps and.
• Implementation and advanced troubleshooting/user enablement of Solution Manager functionality including new MAI based System Monitoring (called Technical Monitoring in SM7.1), Root Cause Analysis, Interface Monitoring.
• Advanced troubleshooting of technical issues throughout Solution Manager's infrastructure (Extractor Framework, Monitoring & Alerting Infrastructure, Database issues within Solution Manager & to connected systems).
• Worked with systems of various sizes, from Solution Manager running as a central instance with a handful of application systems connected, to larger environments with a database host, four application servers, and.
• Work ranging from web application level to lower level (OS console, filesystem level logs, database administration, network).

Walldorf, BW, DE

Working as an S/4HANA TQM within SAP Digital Business Services - Premium Engagements North America division to support the S/4HANA Value Assurance engagements of SAP's ActiveEmbedded and MaxAttention customers.Previously (2012-2015) - Acted as a TQM for OCC Topics within SAP DBS PE NA to support the operations of SAP's Premium Engagements.

Walldorf, BW, DE

Worked to ensure that key performance indicators and data is properly audited and available to management. Developed process and procedure for a variety of internal initiatives.Worked on creating dashboards with SAP Dashboard Design 2011 (formerly known as Xcelsius) to help make key performance indicators and data more easily visible to a variety of key.

New York, New York, US

Working in Pfizer's Emerging Markets & Established Products Business Units as an Internal Communications intern. Leveraging a variety of technical skills to assist in the creation and promotion of internal branding & culture as well as work involving strategy on Pfizer's Established Products portfolio, including Lipitor.

New York, New York, US

Developed knowledge management, quality management, and resource management practices & tools within the US SFE/Marketing Solutions Center.