Jud Milham Email & Phone Number

I help software vendors and solution providers extend their data capture, digital transformation, system integration, workflow and customization capabilities of their current products.

Gosford, New South Wales, Australia

Know-Where provides straightforward asset visibility/location solutions to help your organizationlocate, identify and better manage critical assets.

Kansas City Metropolitan Area

 Petcetera provides professional pet grooming and training services as well as retail.  We provide service to all sizes and breeds with loving and caring experienced groomers and trainers. Serving Kansas City with two locations, Parkville and Gladstone.

Kansas City, Missouri, United States

 Direct mobile strategy and roadmap necessary to enhance citizen engagement with local government and drive ARR. Introduced Productivity, a low-code application development platform focused on delivering targeted digital transformation solutions and digital optimization through API, integrations, digital forms and services.  Evaluate partnerships and acquisition targets for key functional components: payments, forms, workflow and 311. Responsible for the defining requirements, oversee development and launch of platform HCMS and front-end services. Driving efficiencies to the company by introducing and implementing new processes, tools and systems.

Lenexa, Ks, Usa

 Managed the strategy, roadmap, and performance of the mobile and Content and Experience platform, defining the product release strategy and cadence. Coordinated the day-to-day activities of 4 global development teams in the US, India, Germany, and Netherlands. Evaluated web and mobile technologies and designs with a focus on SPA design and user experience. Program Director for the Experience Developer Program, allowing customers and partners to access shared components to build new app, components, packages.

Overland Park, Ks

 Managed regional CDMA carrier PRM development and support, bringing innovative form factors with emphasis on pre-paid carriers and national retail environments.  Modified product offerings from a product-based strategy to a consumer-based strategy, using consumer insight, segmentation, and product themes. Increased the ACG channel 250% and the Virgin Mobile channel 800% in a year over year comparisons.  Served as the interface with the Korea-based Design, Marketing, and R&D centers.  Managed the Chinese-based, factory production and inventory levels.  Directed the Sales team to meet or exceed sales and profit goals.

 Evaluated enterprise and customer needs then implemented strategic device configuration plans. Lead efforts with Vendor and Product Management teams to implement consistent equipment designs and feature sets across vendor community, including over 85 mobile devices. Appointed by senior management as Implementation Manager of device realization strategy and process owner during the Sprint-Nextel merger.  Ownership for SEBU’s handset and service set development schedule and served as SEBU’s POC for the strategic launch of EVDO r0, rA.

 Served as PM for LG, Samsung, Palm, and RIM as well as assisted in the startup of the UTS, Pantech and Hitachi relationships.  Drove the adoption of UI improvements and emerging technologies, including camera technologies, messaging, mobile gaming, Bluetooth and much more.  Completed root cause analyses and provided detailed updates to management. Known for the utilization of end-to-end process reviews to identify areas of improvement, corrective action plans and the assignment of accountability.

 Supported retail sales, network, customer care and other back-end issue management teams, working tickets and publishing known issues. Developed troubleshooting processes, including first hand analysis, verification of each issue, and detailed documentation.

Developed and streamlined department's contract proliferation and approval process. Implemented MSA/Contract Order system. Developed Vendor Compliance Program and managed the start up of the M&P team.

Team leader to develop service levels, negotiate contracts and pricing for a variety of projects from booking to software. Pursue vendor relationships to establish favorable terms, conditions and protections to meet internal business needs.