Judah Roux Email & Phone Number

- Setup Chrome Policy within Microsoft Endpoint Manager (Intune) to apply certain settings and add Bookmarks to every managed computer.- Configured Teamviewer and integrated it in Microsoft Endpoint Manager (Intune) to be configured and deployed to all managed computers.- Provide End User Support, Manage Computer/Mobile Phone lifecycle, organise.

London Borough Of Wandsworth, England, United Kingdom

Being the ‘Primary Technical Contact’ for various clients, providing support to the end users whilst monitoring servers/network. Working with the Technical Solutions Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits. Also a point of escalation for Service Desk Engineers. Key Achievements: Spent 85% of time at.

Johannesburg Area, South Africa

Monitored alerts, prioritised tickets, deliver first- and second-line support to users, and responded to issues in line with SLA policies to ensure maximum client satisfaction. Utilised Remote Monitoring Management Software and Cloud-based solutions to execute administrative tasks and streamline relevant functions. Set up firewalls (FortiGate and MikroTik).

Johannesburg Area, South Africa

Deleted viruses and restored systems from hacker attacks to protect client data from unauthorised access. Improved network performance by setting up, monitoring, and maintaining workstations and servers at HO and stores. Controlled Remote Management Monitoring Software, anti-virus, and virtual machines to proactively monitor client’s endpoints, networks.

Installed, repaired, and replaced desktops, laptops, and printers as well as configured network infrastructure to ensure smooth execution of IT operations. Interfaced with a wide range of clients including end-users and small businesses to get feedback and improve customer service. Collected different equipment from suppliers and delivered to clients to.