Judd Barlow Email & Phone Number

Scottsdale, Arizona, United States

As a Customer Success Manager for Medallia’s largest strategic accounts, I partner with global organizations to turn experience signals into strategies that deliver measurable ROI. By working closely with executives and cross-functional teams, I help clients achieve their most critical business objectives from driving growth and retention to elevating customer and employee experiences. I lead strategic account planning, executive business reviews, and long-term partnership management across industries including financial services, telecommunications, technology, B2B, and retail. My focus is on value realization, building trusted advisor relationships, and ensuring success through renewals and expansion. I’m passionate about customer advocacy and measurable business impact, and I thrive at the intersection of strategy, execution, and strong relationships.

Phoenix, Arizona, United States

I manage and grow a diverse portfolio of enterprise clients across multiple industries, helping them realize the full value of their experience management investments. By building trusted, strategic partnerships with executive stakeholders, I drive adoption, deliver measurable outcomes, and ensure long-term success. Advocating for my customers is at the core of my role, from influencing product enhancements that address evolving needs to aligning solutions that improve satisfaction, retention, and expansion. My focus is on maximizing ROI while creating meaningful, lasting impact for both customers and their organizations.

Phoenix, Arizona Area

As a Senior Customer Success Manager at GWFathom, I led cross-functional teams managing full-service software and operational engagement for our largest strategic water utility clients, totaling over $6M in ARR. I developed and executed comprehensive implementation plans across multiple client environments, ensuring smooth rollouts, minimal disruption, and high client satisfaction. I partnered closely with senior executive sponsors to align Fathom solutions with their operational goals, serving as a trusted advisor and primary escalation point. Working alongside Product, Operations, and IT teams, I helped scope, track, and test new software enhancements, ensuring successful technical outcomes. I also collaborated with Operations to meet or exceed contractual KPIs and SLAs while integrating client financials, AMI networks, billing software, and water management systems with a strong focus on data integrity.

Lehi, Utah

As an Enterprise Operations Manager at MaritzCX, I drove client success by managing operational processes and delivering actionable insights that strengthened enterprise relationships. I developed and implemented weekly executive dashboards in Salesforce to identify at-risk clients, and partnered with the Client Success team to create reporting and action plans that improved satisfaction and retention. I analyzed customer experience data through the MaritzCX platform to uncover key drivers impacting client outcomes, and collaborated with Finance to ensure contract renewals were efficiently executed with aligned pricing strategies. By leveraging team talent and operational insights, I helped maintain a 90% client retention rate while ensuring a seamless renewal process across business, financial, and procurement phases.

South Jordan

As an Enterprise Client Success Manager, I managed a $2M+ ARR portfolio of SaaS clients using the Allegiance CX Survey, Analytics, and Closed-Loop Feedback platform. I focused on building long-term, strategic relationships across multiple accounts, ensuring clients achieved their goals while maximizing adoption and value. I collaborated closely with clients and internal teams to resolve system challenges, respond to ad hoc requests, and implement solutions that improved satisfaction and engagement. By conducting regular account reviews and QBRs, I identified opportunities to expand contracts and drive recurring revenue growth. Additionally, I worked directly with clients to influence product enhancements and delivered timely resolutions to system issues, ensuring both client success and sustained business impact.

South Jordan, Utah

As Regional Manager - Account Management at iBAHN, I led a team of Account Managers and Technical Account Managers supporting over 200 hotel wired and wireless networks across the Southwestern region. I managed a $3M+ ARR portfolio of SaaS and Managed Services, driving adoption, growth, and operational excellence. I collaborated closely with my team to identify year-over-year growth opportunities, designed and delivered customer-facing solutions tailored to evolving network and wireless environments, and established processes to align products and services with market demand. My focus was on ensuring client satisfaction, maximizing revenue, and strengthening long-term strategic partnerships.

South Jordan, Utah

As a Senior Account Manager at iBAHN, I drove strategic client relationships and revenue growth by developing account strategies, delivering sales training, and identifying opportunities for professional services and custom solutions. I created workflow processes and tools that boosted team productivity and produced actionable reports for senior management to inform business decisions. My focus was on maximizing client success, expanding accounts, and driving measurable business impact.

South Jordan, Utah

• Tasked with setting up and supporting network equipment for conferences in hotels. • Monitored and supported routers, servers and other network equipment • Provided technical assistance as a top teir support technician to lower level iBAHN engineers • Traveled to Nova Scotia and the Netherlands to assist in establishing two outsourced network support call centers • Assisted in the development and creation of training curriculum and flow charts for other sales support staff and technical engineers