Built processes and procedures ensuring compliance with NERC CIP standards and internal requirements/regulations.• Created tools and process that organized, cataloged, and analyzed over 1500 documents for an upcoming SharePoint upgrade.• Upgraded onboarding process aligning onboarding documentation with classroom training and 1:1 shadowing.• Reviewed, researched, and studied existing processes to confirm purposed changes aligned with national and internal standards.

Provided analysis support for the development of the transmission expansion & sustain plans, procedures, and policies. • Facilitated workshops and interviewed SME’s to gather, analyze, and document current state systems and processes. • Evaluated and assessed business process change impacts and recommendations of implementing change management plans.• Revamped approach and streamlined annual Lessons Learned exercise creating and documenting a repeatable approach.• Documented and clarified business and organizational strategies, plans, functions, services, and process for organization.

Focused on sourcing, interviewing, and qualifying candidates improving time to hire for clients.• Identify and pipeline top creative, marketing, and technology talent via Bullhorn ATS, LinkedIn Recruiter and social networking.• Cross functional partnership across sales team to understand business objectives, role requirements, and desired candidate profiles.

Directed, mentored, and coached ~15 operations specialists. Analyzed and interpreted KPI reports to reach annual budget targets of ~$750M and multiple end-to-end supply chain enhancements for assigned customer base.Selected accomplishments:• Co-led monthly department taskforce focused on talent management including recruitment, hiring, onboarding, training, and career growth, resulting in staff retention.• Initiated audit process of customer vendor compliance guides, saving $400K+ in deductions.• Increased profitability by implementing a cross-functional business review processes around credit risk accounts that evaluated customer payment schedules against future bookings, highlighting order level detail that could be shifted to other accounts.

Oversaw seasonal data integrity, timeliness, compliance, and completeness of multiple category product plans in North America. Utilized multiple systems and reporting tools to ensure key dates and gates were met.Selected accomplishments:• Improved communications between global and regional merchandising teams by originating and deploying a multi-department process to track weekly changes in product line plans, identifying impacts on revenue and supply budgets.• Led, communicated, drove, and marketed annual merchandising operations talent process, bringing about a robust staffing pipeline for the organization.

Defined seasonal forecasts, targets, and customer assortment plans. Increased e-commerce expansion through content creation, rollout, adoption, and platform development.Selected accomplishments:• Provided global marketplace intelligence supporting strategic and sustainable growth by leveraging sell through data, customer information, and distribution modeling.• Introduced integrated planning tools that merged data of athlete specific product collections across multiple business units improving inventory planning, on-time delivery, and global account sell-in.

Coordinated all aspects of golf's full price category distribution within corporate digital and physical direct to consumer channel. Created and maintained global marketplace intelligence tools to identify targeted expansion opportunities fueling long range strategic plans. Evolved and refined weekly confidential business operations reviews for category's preeminent account base.Selected accomplishments:• Produced mutually profitable and sustainable revenue growth plans, setting corporates single day all time retail sales record 2 years in a row.• Revamped geography reporting tools during 2008-2009 recession, recognizing ownership changes in 1/3rd of channel customers.• Originated cost to serve modeling that enhanced customer specific contracts, resulting in expanded product distribution within green grass account base.