Judd Edwards Email & Phone Number

Sun Prairie, Wisconsin, United States

Redmond

Product Advisors, also known as talented story-tellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more.

Redmond, WA

• The Owner Care Sr. Case Specialist is responsible for the prompt & accurate response, resolution & reporting of escalated sales/marketing cases from WVO owners & guests which originate from Owner Care Specialists.
• Investigates & makes recommendations regarding the resolution of escalated owner & guest cases primarily focused on sales & marketing complaints received from various channels.
• Conducts research of contractual & financial documents, account history & documentation, as well as contract standards to identify if a sales compliance violation has occurred. Collaborates with WVO internal support.
• Researches & resolves Better Business Bureau complaints, as well as working closely with WVO servicing units to maintain & continuously improve the WVO rating.
• Ensures case information is accurately & promptly tracking & reporting tool.
• Partners with regional & site Sales Quality Assurance staff to ensure best practices & emerging trends are identified.

Redmond, WA

Duties entailed written response to consumer inquired recieved through the WorldMark website. Research cause of negative surveys in reference to resort stays, and coordinate between departments to ensure a positive resolution between the owner and Wyndham. Respond in a timely fashion to negative posts, or questions received through social media outlets.

* Demonstrate a passion for excellence, a love for service and an innate ability to solve problems to meet our owners' needs * Educate our owners on the details of their product so they can maximize the value of their ownership * Create a positive work environment by maintaining the highest level of ethics and integrity consistent with Wyndham Vacation.

Redmond, Washington

Duties involved resolving inbound escalations directed from phone based customer service representatives. Listening to, investigating and responding to concerns in a timely fashion.

Bellevue, WA

Duties included answering inbound calls from Business and Government Points of Contacts (POC) to resolving billing inquiries based upon established contracts, assist with tier 1 & 2 troubleshooting of devices, reviewing contracts terms, recommending solutions and and devices to meet growing needs.