Judd Edwards Email & Phone Number

Sun Prairie, Wi, Us

Sun Prairie, Wisconsin, United States

Redmond

Product Advisors, also known as talented story-tellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more.

Redmond, Wa

The Owner Care Sr. Case Specialist is responsible for the prompt & accurate response, resolution & reporting of escalated sales/marketing cases from WVO owners & guests which originate from Owner Care Specialists, written correspondence, & BBB inquiries in order to prevent or minimize negative legal, regulatory &/or public relations situations.Must also collaborate with internal operations & Club management, as well as maintain working knowledge of the following service & support departments: Sales Compliance, Sales Operations & Standards, Title Services & Consumer Finance/Collections/Account Resolution Team.The customer issue information obtained by the Sr. Case Specialist is the source of the data used for ongoing root case reporting & trend analysis provided to the WVO senior leadership. Overall objectives are to protect the Wyndham brand & prevent further escalation of concerns through the Count on Me service philosophy while adhering to the program requirements of the Club as well as sales policies.•Investigates & makes recommendations regarding the resolution of escalated owner & guest cases primarily focused on sales & marketing complaints received from various channels.•Conducts research of contractual & financial documents, account history & documentation, as well as contract standards to identify if a sales compliance violation has occurred. Collaborates with WVO internal support groups. Evaluates best options for resolution by considering all facts attained implications to owners & business, & input of internal partners. •Researches & resolves Better Business Bureau complaints, as well as working closely with WVO servicing units to maintain & continuously improve the WVO rating. •Ensures case information is accurately & promptly tracking & reporting tool. •Partners with regional & site Sales Quality Assurance staff to ensure best practices & emerging trends are identified. •Prepares contract cancellation recommendations for department leadership.

Redmond, Wa

Duties entailed written response to consumer inquired recieved through the WorldMark website. Research cause of negative surveys in reference to resort stays, and coordinate between departments to ensure a positive resolution between the owner and Wyndham. Respond in a timely fashion to negative posts, or questions received through social media outlets.

* Demonstrate a passion for excellence, a love for service and an innate ability to solve problems to meet our owners' needs * Educate our owners on the details of their product so they can maximize the value of their ownership * Create a positive work environment by maintaining the highest level of ethics and integrity consistent with Wyndham Vacation Ownership values * Provide service that will WOW our owners and their guests, maintaining a positive brand image and company reputation * Utilizing solid judgment, product knowledge, technical knowledge, and problem solving, be able to offer detailed insight and alternatives to help owners book their dream vacations

Redmond, Washington

Duties involved resolving inbound escalations directed from phone based customer service representatives. Listening to, investigating and responding to concerns in a timely fashion.

Bellevue, Wa

Duties included answering inbound calls from Business and Government Points of Contacts (POC) to resolving billing inquiries based upon established contracts, assist with tier 1 & 2 troubleshooting of devices, reviewing contracts terms, recommending solutions and and devices to meet growing needs.