Dynamic sales professional with a solid background in IT and Communications, combining technical expertise with exceptional customer service skills. Almost 7 years of experince at Mobili Domani, starting in a part-time "behind-the-scenes" role optimising IT and Communications, then transitioning to a full-time customer-facing Sales Consultant position while continuing to excel in IT and Communications.Proven track record of providing tailored solutions to meet clients' needs and budget, resulting in high levels of customer satisfaction. Key Responsibilities:• Conducted full sales cycle, from initial contact to closing, to exceed sales targets and meet customers' home furnishing needs.• Leveraged in-depth product and pricing knowledge acquired from previous role to make personalised recommendations and provide expert guidance to customers.• Actively listened to customers to understand their requirements, built and maintained lasting relationships, and ensured high levels of customer satisfaction. This resulted in a high number of repeat customers.• Utilised technical expertise in IT and Communications to optimise systems and processes, resulting in improved efficiency and productivity.
Achievements:• Achieved the highest sales record in the final year across all departments.• Consistently received positive feedback from customers for outstanding service and sales performance.• Developed and implemented innovative sales strategies resulting in increased revenue and market share.

• Commissioned and managed the development of a new company website. Although I acted as the client, my technical knowledge of website building benefits the company.• Responsible for updating the website. Maintaining the shop catalogue, adding and updating products as well as upgrading the design of the website. • Created a system to manage complex change in price effected by the fluctuating Euro.• Responsible for advertising, marketing and social media, including budgeting, artwork and photography.• Responsible for handling all marketing enquiries and delegating sales and website enquires.• Stepped up outside my comfort zone to assist with sales whilst the company was going through staff changes. I effected £180,000.00 of sales in just three months.

• I deal with the business side of the company, assisting with the technical support for my wife who deals with the social media management.• Engage potential clients to explain our services and current clients as we are working on their projects.• Researched the market, discussed the demand and advised clients accordingly for two separate concepts, one for an online portal and the other for a mobile app, both for the property industry.• Sourced, engaged and met developers on behalf of clients as I am able to explain the clients idea in technical language to the developer and vice versa to the client in layman’s terms.

• Introduced new efficient filing systems for the company’s database management including amending all historic data to the new standard.• Advised the company of the benefits of electronic forms to collect and process data. I used SaaS online tools to develop bespoke reporting forms for field workers increasing efficiency and professional image of the company. I also did the same for mail passing, making the day to day operations even more efficient.• Successfully designed, wrote and implemented a new web-based software for key logging using PHP.• Development stage for new company website, improving integration with key online resources associated with the property industry.