Drive delivery and operations for automation engineering COE

Accountable for developing the Training & KM framework for HP Shared services Identify and deploy learning technologies for HP shared services Identify and develop robotics solutions for process Support transformation programs Large scale program management - IT and Non IT programs Develop & Deploy mobile learning solutions Support the Regional Business Learning PartnerDesign and develop KM / Training Maturity model Develop the e-Learning strategy for the company Production management principle development Develop the KM framework for HP’s online vendor portal Provide consulting services around KM to the rest of HP Domain knowledge creationVendor Management

Product Technology Excellence & Innovation • Provides expertise and leadership across technological functions for both application and product management. • Analyze complex business needs presented by the user community/product management and provides the direction for technical solutions. • Ensure consistency and maintainability of existing applications by creating, maintaining, and enforcing architecture/standards/ procedures for implementing technical solutions. • Bring in latest technology innovation into the business to deliver superior customer experience • Manage relationship with service integrators and partnersIntelligentAutomation& cognitive services • Identify RPA & AI technologies that are revolutionizing the industry • Perform POC’s on identified AI-based technologies • Responsible for establishing the strategy for AI, RPA & BI strategy, process and technology for the organization • Proactively identify the scope and prepare business cases for opportunities to improve processes in conjunction with process owners. • Ownership for solution deliveryDigitalTransformationandStrategy • Build roadmaps for digital transformation maturity, beyond technology, with a mix of automation and in the loop • Integrates user research and collaborates with technical teams to drive the overall solution architecture. • Creates and reviews the detailed strategy documents, solution/architectures, project plans, estimates, and schedules for application development tasks. • Drives projects to successful completion. Assesses risks, resolves dependencies, and escalates issues that require additional support

Identify and develop key capability programs Develop and deploy domain programs Identify and deploy suitable technologies for shared servicesCompetency mapping Corporate university support Learning center of excellenceWork with country and regional HR to drive special initiatives

Responsible for plugging the dollar leak within the HP accounts payable process by Identifying root causes of the leakage Design and develop root cause fixes Work with key stakeholders to implement root cause 3 key areas of focus Contract Compliance Tax de-accrual Media underspend

Manage process training and developmental needs of employees based out of Chennai Design and implement overall strategy for Process Training and Knowledge Management Process change management consulting Conduct and analyse learning needs Curriculum development New transition management E-Learning management Domain expertise development Design learning events for minimum competency standards; conducting assessment and certification models through instructional design principlesAligning competency model with Process CTQs; creating differentiated competency models.Creating and sustaining communities of practice Conduct TNA’s

Managed the end to end operations of the south customer service center of American express Building strong relationships with high net worth individuals to ensure higher billings/ revenues for the organization. Cross selling and exploring new avenues of business Consistently, at regular intervals perform market analysis to keep abreast of market trends and competitor moves to achieve market share metrics Prepare career development framework for the team Conducting regular performance appraisals for all direct reports & managing all development & coaching requirement. Mentoring and grooming all members of the team for future management roles. Manage staffing and recruitment Manage training and quality for the centre Run process improvement projects Support all new product launches at a regional level Support launch of all strategic initiatives driven across the organization Managed entire legal operations, encompassing vetting accounts forwarded by credit controllers; forwarded right account to the legal department; handled calls from those accounts which are transferred to legal and resolved the client’s queries