Healthdirect Video Call Customer Engagement Officer
CurrentMy role encompasses customer engagement, project management, communications, content creation, education and training, in the healthdirect Video call team. Video Call facilitates health service providers to consult with their patients and clients via video, making healthcare simple and accessible to all Australians. My role includes the creation and production management of written and video content for the Healthdirect Video Call Resource Centre which provides support and training for health practitioners using Video Call. I create and deliver training courses for the Video Call platform and provide customer support and stakeholder engagement via phone, face to face and webinars.