A seasoned credit card operations leader with over 18 years of experience in people leadership, functional and process ownership, operations center management, and project leadership. • Critical experience with client relationships: building partnerships to support mutual business operations, finding strategic synergies, and presenting results to senior management.• A demonstrated ability to build and lead a function with global teams across multiple locations to deliver on customer, employee, and shareholder goals. • A proven driver of large strategic projects, including large scale mergers, acquisitions, and divestitures, strategic footprint, process and organizational improvements.• Deep industry knowledge and a passion for credit card operations with experience in people leadership for customer service, underwriting, back office, and staffing strategy.