Jude De Guzman Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

My main duties include:- Helping to deliver engagement activities, including:⠀⠀- Designing quality and creative engagement plans and activities that capture community and stakeholder sentiment⠀⠀- Organizing and coordinating events and workshops⠀⠀- Facilitating group discussions and interactions⠀⠀- Preparation of event run sheets and agendas to ensure smooth delivery- Preparing high quality, inclusive, and easy-to-understand communication materials that align with our client's branding to ensure best engagement outcomes, including social media posts, web copy, and other collateral- Conducting research, data analysis, and stakeholder identification to best prepare the team for success- Delivering high quality reporting that translates raw community aspirations into actionable and useful recommendations for clients under time pressures

Macquarie Park, New South Wales, Australia

- Building strong relationships with company sale representatives, district managers and administrators, as well as worked closely with external stakeholders to resolve queries related to order processing as their direct point of contact within the finance division- Ensuring high counts were communicated to relevant stakeholders in a timely manner and processed in SAP within 24 hours- Taking ownership of all orders and inquiries to ensure maximum customer satisfaction whilst demonstrating professional language and tone when speaking to internal and external stakeholders- Participating in regular team meetings and process improvement projects and training sessions and providing relevant feedback and suggestions to improve company processes and procedures- Processing service-related orders and requests submitted through all ordering channels within the 48-hour turnaround time and managed workflow coming through email, phone, and web on a “first in, first out” basis- Assisted in invoicing disputes and issues involved with third-party vendors, including the maintaining, goods receipting, and updating of purchase orders to ensure correct and timely payments to these suppliers- Followed up on a weekly and monthly basis by running reports to ensure all service jobs are resolved and closed off and ensure sales data is being captured within the current billing period- Managed and reviewed each individual service order request processed to ensure all documentation complied with company policy and protocol- Provided support to other teams within Customer Service when workload was higher

Sydney, Australia

- Teaching children, teenagers, and adults both basic and advanced swimming skills and promoting water safety- Communicating swimming techniques and strategies to students in an engaging and accessible manner, and catering this information to students and parents from different age groups, backgrounds, learning abilities, etc.- Customer service role providing information and swim school updates to parents and other pool patrons- Communicating with customers about their concerns, catering for their needs, and helping with their understanding of how the swim school operates- Mentoring of students regarding their fears for the water and consulting parents with updates on their children’s progress

Sydney, Australia

I dedicated a few hours a week to help at Liza Schwanz's lab, maintaining a Jacky dragon colony that is being used for research projects that studies their ecology and evolution. There I got hands-on experience with animals - gaining skills in animal handling, animal ethics, and a understanding of how research works.

Bachelor Of Science, Bachelor Of Arts, Ecology And Evolutionary Biology

Education record

Activities and Societies: Peer Support, Zone/Regional Swimming Representative, Media Group, Yearbook Committee