Norwood is the UK's largest Jewish charity and one of the oldest charities established in 1785. Norwood operates in London and the South East supporting vulnerable children, families, and people with learning disabilities, with their headquarters based in Stanmore, Middlesex. It is the only Jewish charity to enjoy the patronage of Her Majesty The Queen. Duties included,• Provided leadership to the onsite desktop and application support teams and managed service partners in improving infrastructure and developing business processes.• Proactively managed all IT vendors to meet, and defined service delivery and budget targets, through regular service reviews.• Consolidated the organization’s cellular device fleet, thus, achieving a cost reduction of 22% per annum.• Consolidated the fleet of managed printer services and achieved a cost reduction of £125k by developing a robust tender process.• Supported migration of 1200 users across London and Berkshire from Citrix to Microsoft Office 365.• Managed rollout of 800 HP endpoint devices across the organization replacing Citrix thin client devices.• Managed 600+ endpoint devices, 400+ cellular devices, and Software Licenses, and maintained the accuracy of the asset registers.• Assisted in the migration of the Wide Area Network from MPLS and rolled out an SD-WAN to all sites backed up by a 4G solution.• Line managed three 1st/2nd line support engineers and one application support analyst.• Supervised managed service partner to ensure that major incidents and problems are managed through to successful resolution within SLA, across all service areas of the organization.

Managing IT Infrastructure, Operations, Service Delivery and Support at the head office of Spectris Plc. A London Stock Exchange listed FTSE 250 global company with 14 operating companies across the globe, specialised in manufacturing precision measuring and control systems. Duties include,• Providing and coordinating support to board of executives and users at the head office and overseas.• Maintain and monitor operation of the UK Data Centre and Disaster Recovery Centre• Manage external service and outsourced support partners to ensure the contractual obligations are met and issues are resolved timely and efficiently.• Procurement and purchasing of IT equipment.• Contribute to drive the IT costs down and keep the budget optimised for IT infrastructure.• Maintain Audio Visual, Telephony and Mobile Telephony services.• Maintain IT Infrastructure and software licenses in a compliant position and support the business with renewals of agreements.• Monitor, maintain information security and protect systems from external threats

Providing overall IT Infrastructure & User Support, and Service Delivery at Spectris Plc as part of a fully managed support contract.

Toshiba Tec are the world's largest Point of Sale and retail information systems hardware manufacturer. I am enployed in a contract capacity as Problem Manager for the roll out of Retalix Storeline retail information systems at UK major retail chain WM Morrisons Supermarkets Plc. Duties included,• Problem management for the roll out of Retalix Storeline for 400+ Petrol Filling Stations across UK at Morrisons.• Managed day to day processes to ensure that all incidents rose following rollout are managed through to successful resolution through hyper care support process.• Produced weekly dash boards and trending reports for the senior management.• Coordinated root cause investigations and problem resolution action plans.

• Implement problem management process for Tesco’s new flagship General Merchandise web site, Tesco Direct, which process over 200,000 orders a week.• Classify problems as investigating, known errors or awaiting fix on the database, keep up to date, and regularly report to service management.• Coordinate engineering defects for permanent resolution through prioritization and ensure they are scheduled for the correct release according to business impact.• Manage and run Problem Management review meetings, across application streams on a weekly basis, and provide weekly and monthly problem reports and dashboards.

• Project management, co-ordination, and hands on migration of 14000+ clients at 64 site locations in EMEA to Microsoft Outlook 2003 from Novell Groupwise 7.0, using Quest migration tools. • Manage file, print, messaging and desktop platform to EMEA region and provide 3rd line support to affiliates.

• Responsible for the Novell Netware File and Print platform, Groupwise messaging platform and Wyeth's Desktop platform in the EMEA region as the subject matter expert. • Project management and provided third line support to key global infrastructure upgrade projects in the EMEA region. - Netware Harmonization Project - Upgraded 200+ servers in the region from Netware 5.1 to 6.5 SP2, Upgraded e-Directory to version 8.7.3.2, and upgraded Zenworks from version 3.2 to 7.1 • Implemented centralized hub servers for e-Directory in EMEA and eliminated single point of failure at remote sites. • Migrated Netware servers to Suse Linux platform and produced work instructions.• Design, build and implemented a centralized Blackberry Enterprise solution to host 1000+ Blackberry devices to all senior management across the EMEA region. - 60% reduction of licence cost by centralization• Project management and coordination of Data Center consolidation of local IT Systems into a Centralized Data Center in the UK. • Project managed roll out of Desktop XP corporate build to 14,000+ clients across the region and implemented webbased iPrint and iFolder remote back up for desktops.• Managed relationships with major vendors Novell, HP, RIM, and Computer Centre to ensure maintenance and support agreements were maintained to our service level agreements. • Managed relationships with local IT Management and local techical teams across 24 countries in the region, and ensured delivery of all global IT shared services projects and services to local businesses in a compliant and cost effective manner by taking local needs into account.

• First Operations Manager of the newly built Regional Data Center for the EMEA region. • Provided assistance in qualifying the data center to approved pharmaceutical regulatory standards.• Technical documentation of client facing technology platforms. • Implemented a centralized regional helpdesk for first, second and third line support for EMEA region based on ITIL processes. • Maintained relationships with major vendors and all local helpdesks and local support teams across the region.• Implemented a Change Management process for all IT infrastructure and qualified systems. • Project management and coordination of relocating WAN systems and Remote Access systems from the Paris Offices to UK.

• Implementation, operation and maintenance of the entire Wyeth UK IT infrastructure. • Configuration, commission and testing of NT and Netware file servers, Monitoring system resources, network administration, implementation of virus protection system (Sophos), administration of tape back up systems, administration of remote dial-in services. • Provided third line support to the Office Systems Analysts, Helpdesk staff and occassionally to users in the UK and Dublin offices in Ireland.

• Field Systems Engineer in the maintenance division for clients - NHS, Fuji, House of Parliament. • On site systems engineer at John Wyeth & Brother Limited, responsible for maintenance of all PCs and Notebooks of IBM, Toshiba and Compaq, and provided hardware support for a 600+ field force and 450+ office based users, and provided support for Compaq Proliant range of file servers and HP peripheral devices.

Part time customer service engineer of third party consumer electronic applicance service company.