Jude Devavaram Manoharan Email & Phone Number

PROFILE SUMMARYResult-oriented techno-functional professional offering over 16 plus years of experience in Incident Management, Facilities Management, Service Management, Project/Program Management, Test Management, Delivery Management, Production Support, Application Management; expertise in IT & ITIL Service Management in various IT Service deliveryManaged a team of 40 members (Application support, NOC, Server Support, Network & DBA) with project implementation and business continuity planExpert Certification in ITIL with proficiency in managing multiple management, facilitating agile ceremonies & open communication, backlog refinement, requirement elicitation and removing impedimentsProven success in managing incidents / problems related to the services offered; communicating with both the IT external customer community as well as internal stakeholders within the IT Department for incidents reported to the Service Desk for prompt resolutionProvided insightful knowledge of business process analysis (As-Is, To-Be) and design; managed application- based process re-engineering, process optimization and cost control from technical solutions using cutting-edge technologiesExhibited service delivery governance for steering entire project planning, scheduling, monitoring, controlling & configuration; skilled in grasping the big picture, conceptualizing, developing, implementing solutions, partnering with stakeholders to achieve higher levels of efficiency & effectivenessStrong project management, implementation skills that have resulted in repeated success guiding sizeable, cross- functional teams in the design & launch of leading-edge solutions & best practices