Located atop the Falésia beach clifftop, Pine Cliffs, a Luxury Collection Resort, affiliated to Marriott International under The Luxury Collection Brand, has a privileged location overlooking the Atlantic Ocean.It has has been considered by the renowned Condé Nast Traveler to be one of the 3 most beautiful beaches in the Iberian Peninsula!Pine Cliffs is owned by United Investments Portugal (UIP) a member of the Al-Bahar Investment Group, which also owns the Sheraton Cascais Resort, the Hyatt Regency Lisboa, the YOTEL Porto & the acclaimed spa brand Serenity – The Art of Well Being.Named one of Europe’s premier destinations for several years, Pine Cliffs Resort surpasses any expectations.As a flagship development, Pine Cliffs Resort has set the benchmark for all group mixed use resorts developments, combining excellent investment opportunities and holiday ownership products with luxury lifestyle experiences.The Pine Cliffs Resort Complex is home to the following properties:Pine Cliffs Hotel, a Luxury Collection ResortPine Cliffs Ocean Suites, a Luxury Collection ResortPine Cliffs Residence, a Luxury Collection ResortPine Cliffs Village Pine Cliffs Gardens Pine Cliffs Suites and Vacation Club

United Investments Portugal (UIP) a member of the Al-Bahar Investment Group, is the proud owner of the following investments:Pine Cliffs, a Luxury Collection Resort, AlgarveSheraton Cascais ResortHyatt Regency LisbonYOTEL PortoSerenity – The Art of Well BeingThis role of Regional Account Director, is to support UIP's vision and mission by leveraging its products and services within the assigned account portfolio.Responsible for developing and maintaining strong relationships with key accounts across multiple segments whilst strategically striving to achieve the established revenue goals per property.Market FocusUnited KingdomUSCanadaMiddle EastFranceScandinaviaEastern Europe

Accountable for proactively soliciting and handling sales opportunities ensuring business is converted in a timely fashion.Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue.• Identify new business and achieve both company and personal revenue goals.• Understand the overall market status - competitors’ strengths and weaknesses, economic trends, supply and demand etc.• Close the best sales and revenue opportunities based on market conditions and property needs.• Understanding the property's primary target customer and expectations.Building Successful Relationships that Generate Sales Opportunities• Proactively building strong relationships with existing and new customers to facilitate future business. Activities include sales calls, entertainment, FAM trips, trade shows, sales blitz etc.• Developing relationships with local companies and tourism boards to strengthen and expand customer base for sales opportunities.• Managing and developing relationships with key internal and external stakeholders.• Providing accurate, complete and effective market research to the executive comité.Engaging in Sales Activities• Researching and developing for new business leads.• Participating in sales calls and tarde shows with members of the global sales team to acquire new business and/or close business.• Actively up-selling each business opportunity whilst maximizing revenue potential.Markets• United Kingdom• France• Scandinavia• Middle East• USA - TMC’s & Consortia’s Segments   • Leisure sales • MICE• Long haul• Corporate (Airlines)• FilmingTotal inventory of 748 rooms distributed throughout 7 properties

Markets• United Kingdom• France• Scandinavia• Middle East• Russia & CIS• Brazil• US and Canada• Portugal and Spain Segments   • Leisure sales (FIT's, luxury consortia, TMC's and villas)• MICE• Long haul • Corporate (Airlines)• Football• FilmingTotal inventory of 748 rooms distributed throughout 7 properties

Actively up-selling 4 MacDonald properties• Macdonald Berystede Hotel & Spa• Macdonald Frimley Hall Hotel & Spa• Macdonald Compleat Angler• McDonald's Windsor HotelResponsibilities • Handle all M&E inquiries to the required standard to ensure business meets budget target for all M&E revenues.• Play a pro-active role in the business planning process and the deliveryof the Meeting & Events Strategy with the General Manager, CRM andthe Special Events team• Support the maximization of revenue and profit for the hotel throughincreased conversion of the right M&E business, maximizing meetingroom occupancy, rate opportunities, up-selling and cross selling ofproperties.• Produce high quality proposals as required to support client quotations,highlighting venues USP’s, helping to support increased conversion.• Manage activities of all bookings in a timely manner ensuring adequate notesare recorded, for the hotels operational teams to ensure all events aredelivered to meet & exceed customers’ expectations.• Understand the principles of diary management and the need to takecalculated risks to ensure we maximize meeting room occupancy %,conversion and revenues for each property.• Maximize hotel revenues by understanding and following the hotel sellingstrategy, using diary management principles and converting high valuebusiness (in conjunction with the sales team)to confirmed bookings.• Achieve monthly conversion & referral targets.

• Revenue generation and marketing for Food and Beverage team.• Managing food and beverage operations within budget and to the highest standards.• Leading F&B team by attracting, recruiting, training and appraising talented personnel.• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.• Preserve excellent levels of internal and external customer service.• Design exceptional menus, purchase goods and continuously make necessary improvements.• Identify customers needs and respond proactively to all of their concerns.• Lead F&B team by attracting, recruiting, training and appraising talented personnel.• Establish targets, KPI’s, schedules, policies and procedures.• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.• Comply with all health and safety regulations.• Report on management regarding sales results and productivity.*Due to illness in the family I unfortunately was not able to further elongate my work experience with Cliveden House & Spa.

• Handle the queries of the guests related to any procedure of the hotel efficiently.• Manage the services for the guests such as valets,check-out procedures, luggage handling, pick and drop services, etc efficiently.• Ensure the Front Desk office staff is available all the time for assistance.• Supervise and coordinate the arrival and departures of the special guests and VIP guests.• Manage the messages and emails for the guests and ensure they are delivered safely.• Handle guest's complaints and issues and negotiate with them effectively.• Ensure guest satisfaction via outstanding service.• Train and manage guest relations team members.• Stay updated with the latest trends.

• Overseeing all the activities in the dining room/restaurant/lounge.• Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organisation and cleanliness.• Arranging for the replacement of dining room silverware and other supplies, as necessary.• Ensuring the highest quality of standards are met for service, cleanliness and profitability.making personalized recommendations on new menus and promotions.

• Assist in creating a warm and welcoming environment for guests.• Ensure that guests are seated and provided with menus promptly.• Ensure that all guests’ requests and queries are responded to promptly and effectively.• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.• Ensure an efficient and safe delivery of all food and beverage.• Ensure the restaurant areas are clean and well presented at all times.• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management.• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary.• Assist in the set up and preparation, and provide service duties for functions as required.